ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role is part of Greystar’s centralized services Elevate team and supports the development and implementation of programs, processes, and activities that drive the operational and financial performance and efficiency of the Company’s property management portfolio. This role works heavily with real estate operators and other business stakeholder/functional leaders to introduce and sustain best practices and process improvements at the property level.

JOB DESCRIPTION

• Coordinates and supports the development and implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
• Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in developing and implementing training, tools, and systems that ensures the integration of best practices into the operation of the property portfolio.
• Gathers feedback and data to effectively evaluate the operating and business performance of real estate operations against established metrics and measures by soliciting management, client, and team member feedback, and leading and participating in briefings and other meetings to generate ideas for improving operating performance.
• Consults with and provides advice to real estate leaders on topics related to operational strategy, and provides input to decisions that address questions, concerns, and issues related to business operations.
• Coordinates work activities and acts as the key point of contact with various departments and team members, vendors, consultants, and others as needed to lead project meetings, promote open communication, keep business leaders informed of progress, and follow up as required to ensure assigned tasks are completed.
• Supports and implements pilots and projects related to proposed new processes and operating systems by creating detailed project and communication plans, proposing and justifying required resources, managing the daily project-related activities, and following through to project completion.
• Communicates with and supports the business leaders and the Company’s real estate and support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university preferred in Business, Real Estate or related fields.
• 2-4 years minimum experience working in real estate operations, on Greystar’s Resource Center team, or onsite as a community manager or assistant community manager.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment on multiple, ongoing implementations.

SPECIALIZED SKILLS:

• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
• 2-4 years’ experience using property management software systems Yardi, Entrata, and OneSite required.
• 1+ year experience using Salesforce preferred.
• Project management experience preferred.
• PMP certification preferred.

Please refer the Job description for details