ABOUT ACHIEVERS

The “Achievers Employee Experience Platform™” empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works™!

• Act as a Project Lead for multiple concurrent customer-facing projects with small to mid-sized enterprise customers. This will mostly include facilitating remote working sessions and on occasion traveling onsite with the customer.
• Manage all aspects of implementations, including scope, risk, project plans, escalations, project monitoring and progress tracking, weekly checkpoint meetings, and consulting on best practices.
• Collaborate with key customer stakeholders to gather business and technical requirements, manage expectations, and address concerns throughout the implementation.
• Align requirements to product functionality and program design, configuration, testing, and possible integrations.
• Create detailed communication and onboarding plans; document/update the project workbook accordingly to reflect timelines, milestones, and change management strategies.
• Collaborate cross-functionally with Development, Operations, Product and Customer Success teams, as required.
• Utilize tracking and reporting tools (Mavenlink, JIRA, Confluence, Salesforce.com, internal documentation) to ensure an effective project management approach, knowledge transfer, and business continuity.
• Provide ongoing support to users after platform launch, addressing issues and ensuring a smooth transition to Customer Success and Customer Support.