Position Description:
The Implementation Consultant plays a key role in delivering best-in-class service and subject matter expertise by guiding new clients and their employees through the implementation process. Acting as the project manager and liaison between new clients and internal departmentssuch as Sales, Operations, Payroll, Benefits, 401(k), and Risk Managementthe Implementation Consultant is responsible for ensuring a seamless transition and setting the foundation for a strong, long-term client relationship.

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE

Previous PEO experience required
Experience in client service, implementation, or project management required
Experience with PRISM/HRP required
Multi-state payroll experience preferred

Strong understanding of:

• Payroll and accounting principles
• Benefits administration
• 401(k) processes
• Tax and HR procedures

Exceptional attention to detail
Strong written, verbal, and interpersonal communication skills
Ability to work under pressure, multi-task, and meet deadlines
Proven capability to simplify complex, technical information for clients
Strong time management and delegation skills

ESSENTIAL FUNCTIONS

Manage multiple simultaneous implementations for clients with 5100 employees.

Lead clients through each phase of implementation, including:

• Project planning and kickoff
• Client and employee setup
• Policy and rules configuration
• Funding method establishment
• Data validation
• Systems/process training
• First payroll processing

Conduct employee benefits orientation meetings and prepare supporting materials.
Collaborate with the Implementation Payroll Specialist for accurate and timely payroll processing.
Work closely with the Implementation Benefits Specialist for successful benefits installation.
Analyze completed payrolls for accuracy, troubleshoot data discrepancies, identify trends, and recommend solutions.
Assess client needs and configure Amplify HRs platform accordingly.
Train client contacts on the use and functionality of Amplifys system.
Ensure effective and timely handoff to the long-term client success team.
Maintain strict confidentiality of all client and employee data.

ADDITIONAL RESPONSIBILITIES

Continuously expand knowledge of software applications and industry trends.
Manage internal checklists and documentation efficiently.
Assist in the development of internal and client-facing training content.
Build and maintain strong cross-departmental relationships.