BigTime Software is looking for a highly motivated and detail-oriented Implementation Consultant to lead the onboarding and deployment of our SaaS platform for new customers. In this role, you’ll own the end-to-end implementation lifecycle—from initial kickoff through go-live and transition to Customer Success—ensuring each client is set up for long-term success.
You’ll collaborate closely with customers, Sales, Product, and Support teams to configure solutions tailored to client workflows and business objectives. This is a high-impact role where strong project management, customer empathy, and a passion for technology come together to deliver smooth, scalable, and value-driven onboarding experiences.

• Lead the full implementation lifecycle for new customers, including discovery, kickoff, planning, solution configuration, and go-live support.
• Serve as the primary point of contact for customers during onboarding, building trusted relationships and aligning project goals with business outcomes.
• Gather and document client requirements, customizing the platform and workflows to meet unique business needs.
• Empower customers to gain technical expertise through our best-in-class training platform; BigTime Academy.
• Coordinate integration efforts with systems such as QuickBooks and other business tools, ensuring secure and seamless data exchange.
• Guide data migration processes, validating data integrity and completeness throughout transition from legacy systems.
• Conduct training sessions (group or 1:1) and develop client-facing documentation to ensure users are confident and ready to adopt the platform.
• Leverage AI tools and internal analytics to monitor implementation progress, track engagement, and proactively address at-risk accounts.
• Manage multiple projects simultaneously, ensuring timely delivery and consistent client satisfaction.
• Partner with Sales and Customer Success to ensure smooth handoffs and contribute to long-term account growth.
• Continuously refine onboarding processes, documentation, and best practices to improve efficiency and scalability.
• Provide internal feedback on customer needs, product functionality, and enhancement opportunities.