• Conduct discovery workshops to understand customer business processes and operational requirements.
• Analyze current workflows and recommend software configurations aligned with best practices.
• Translate business requirements into functional system designs and implementation plans.
• Configure and validate application settings to meet customer needs.
• Support data migration, testing, validation, and go-live activities.
• Identify implementation risks and provide mitigation recommendations.

Training & Change Management

• Deliver virtual and on-site end-user training programs.
• Develop customer-specific training materials and documentation.
• Facilitate workshops and knowledge-transfer sessions for customer teams.
• Guide customers through organizational and process changes associated with new software adoption.
• Encourage user engagement and ensure customers are prepared for successful go live.