Implementation Consultant at Global Payments Inc.

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

125000.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation Consulting, Project Management, Client Engagement, Technical Understanding, Problem Solving, Communication Skills, Organizational Skills, Time Management, Stakeholder Engagement, Collaboration, Education Sector Knowledge, EdTech Familiarity, Agile Methodology, Waterfall Methodology, Troubleshooting, Documentation

Industry

Financial Services

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT US Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re Already on it! That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity. Sentral is a trusted cloud-based software provider managing school administration, student data and parent engagement for over 3,000 schools across Australia. From staff to teachers and parents, our platform removes the administrative burden to enable school communities to focus on student outcomes. ABOUT THE ROLE As an Implementation Consultant, you’ll work closely with schools to guide them through the full journey of adopting our platform — from understanding their needs to configuring the system, training staff, and supporting go-live. You’ll be a trusted partner to each school, ensuring they feel confident and supported every step of the way. This is a role that combines problem-solving, people skills, and technology, all with the goal of making a meaningful difference in the education sector. Key Responsibilities: Lead discovery sessions with clients to understand their requirements and design tailored software solutions; Plan and manage implementation projects, coordinating timelines and deliverables; Configure systems and workflows to suit each school’s environment and use case; Coordinate and support user acceptance testing (UAT) to ensure successful go-lives; Deliver engaging training sessions and provide comprehensive user support; Develop clear and practical documentation, including training guides and reference materials; Troubleshoot implementation issues and resolve client concerns promptly; Collaborate with cross-functional teams to ensure technical and functional requirements are met; Provide feedback and insights to the Implementation Manager to support ongoing product and process improvement. Salary The salary range for this role is $115, 000 - $125, 000 base + superannuation ABOUT YOU We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us. You’re an experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles. With strong technical understanding and excellent communication skills, you know how to bring people on the journey, solve problems before they escalate, and ensure every project stays on track. What You Will Bring: Minimum 3 years' experience in a software implementation or consultancy role; Experience working in a client/vendor-facing environment; Strong project coordination, organisational, and time management skills; Excellent problem-solving and troubleshooting abilities; Ability to manage multiple projects simultaneously with attention to detail; Strong written and verbal communication and stakeholder engagement skills; A collaborative, team-first mindset with a proactive and solutions-focused approach; Experience in education or EdTech is highly desirable; Familiarity with project delivery methodologies (e.g., Agile, Waterfall) is a plus. What Sets You Apart: A professional, client-centric approach to every interaction; Ability to quickly build trust and positive working relationships; A passion for education and technology; Curiosity, initiative, and a continuous improvement mindset. Please note that you must have: Full work rights in Australia Ability to obtain a Working with Children Check Ability to obtain an Australian Federal Police Check OUR BENEFITS Join a leading global technology brand that offers benefits you’ll actually value, including: Flexible work arrangements that support your unique needs; 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave; Women in Digital membership, granting you access to a host of member industry events and resources; Additional birthday, community giving, wellness and study leave; Our free and confidential Employee Assistance Program counselling service and wellbeing resources; A jam-packed calendar of cultural celebrations and social activities; Global career and professional development opportunities; Salary sacrifice and an Employee Stock Purchase Plan. READY TO APPLY Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV or to discuss if this role is right for you contact Kristy Ward at kristy.ward@globalpay.com. Please note you will be redirected to a Global Payments careers page to submit your application. We respectfully ask that no recruitment agencies contact us regarding this position. #LI-HYDRID Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com. Welcome to the Global Payments Candidate Career Site. This is where you can monitor your application status, answer additional questionnaires, submit background disclosures and sign offer letters. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpay.com.

Responsibilities

As an Implementation Consultant, you will guide schools through the adoption of our platform, from understanding their needs to supporting go-live. You will lead discovery sessions, manage implementation projects, and deliver training sessions to ensure client success.