Implementation Consultant - Jira (ITSM) at Inbox Business Technologies

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Jira, Jira Service Management, ITSM, Configuration Support, Troubleshooting, Workflow Management, User Access Management, Incident Management, Service Request Tickets, System Health Monitoring, Platform Upgrades, Documentation, ITIL Foundation, Jira Asset Management, REST APIs, HTML

Industry

IT Services and IT Consulting

Description

IWe are looking for an Implementation Consultant – Jira (ITSM) to provide Level-1 and Level-2 operational support for Jira and Jira Service Management (JSM). The role focuses on configuration support, issue troubleshooting, workflow management, and ensuring platform stability. This is an excellent opportunity for professionals with 1–3 years of hands-on JSM experience looking to grow within enterprise ITSM environments. Responsibilities Provide Level-1 / Level-2 support for Jira and Jira Service Management (JSM) Troubleshoot workflow, permission, automation, and configuration issues Manage user access, roles, schemes, and permission controls Assist in basic workflow design and form configurations Handle incident and service request tickets related to Jira platform Coordinate with senior consultants for complex escalations Support system health monitoring and platform upgrades Maintain documentation and ensure configuration consistency Bachelor’s degree in Computer Science or related field 1–3 years of hands-on experience in Jira / Jira Service Management Basic understanding of ITSM processes (Incident, Change, Request) Experience with workflow configuration, SLAs, and permission schemes Strong problem-solving and communication skills Preferred ITIL Foundation certification Exposure to Jira Asset Management (Insight) Basic knowledge of REST APIs, HTML, or JavaScript Experience working in enterprise IT environments Equal Opportunity & Inclusion We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy. At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.

Responsibilities

The role involves providing Level-1 and Level-2 operational support for Jira and Jira Service Management, focusing on configuration, issue troubleshooting, and workflow management. Responsibilities also include managing user access, handling tickets, coordinating escalations, and supporting system health monitoring and upgrades.