Overview:
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.
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Responsibilities:
Working with customers to take them through the full package implementation lifecycle;
- Identify and document the customer’s “as-is” environment and processes that linkto business outcomes and requirements
- Assist in the definition and documentation of the required “to–be” businessprocesses and environment
- Acquire deep Planview Enterprise solution product knowledge – understanding theprinciples, capabilities and configuration of the product.
- Guide customers through a process of iterative prototyping and validation within theconfines of a well-defined, globally applied and proven implementation methodology.
- General project management instruction and techniques
- Assist with troubleshooting and resolution of customer issues
- Additional customer assistance or internal work as directed by the applicableConsulting Director / Vice President or Managing Consultant, such as functionalspecification development, documentation and procedure preparation, etc.
- Define, document, and manage the time, scope, and budget to the agreedstatement of work
- Provide proactive best practice advice to the customer’s solution owners to ensurethat solution delivery is aligned with desired business outcomes as well as to provide asmooth, effective transition to maximize user acceptance and adoption
- Understand customers business problems, priorities and objectives and help definesoftware solution requirements
Qualifications:
Possess skills in conceptualizing creative solutions and communicating them to others.
- Business fluent in English (verbal and written).
- Develop intimate, trusted advisor relationships with customer core implementation team
- Able to focus on task and bring to completion
- Demonstrated ability to manage multiple priorities and drive projects to closure
- Willingness to travel approximately 60% and more in critical project times
- Good communication and presentation skills
- Facilitation of workshops
- Self-starter that can work equally well under her / his own initiative or as member of a project team
- Able to address day-to-day challenges when dealing with customers, including conflict resolution; trouble shooting, resolution of customer issues
- University degree in related field, Computer Science or Engineering-based preferred
- Self-motivated & Flexible
- Very good MS Office Skills (MS Project, Excel, Power Point)
- Outstanding analytical and conceptual skills
- Ability to deal with senior client management
- Strong communicator with the ability to influence stakeholders of all levels
- Excellent problem solving skills
The following are not mandatory however any will be an advantage:
- Professional Services or consulting experience in customer-facing environments
- Planview Enterprise One Experience
- Agile project methodology experience
- Other European languages (verbal or written)
- Strong Resource and Portfolio Management background
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