Implementation Consultant - SMARTLY at Datacom

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Software Implementation, Customer Service, Consultative Approach, Problem Solving, Configuration, Troubleshooting, Compliance Oversight, Upsell, Cross-sell

Industry

IT Services and IT Consulting

Description

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. A bit about Smartly, a Datacom company We’re known as the simple way to sort your payroll for over 20,000 Kiwi businesses. Smartly is a leading provider of software solutions for businesses across various industries. We help our customers to streamline their processes, improve their performance and achieve their goals. We are looking for a Customer Relationship Manager to join our team and manage the implementation of our software solutions for new customers. What We’re Looking For Are you a customer service professional with a passion for delivering exceptional solutions to your clients? Do you have experience in managing customer relationships and implementing software solutions for small and medium-sized businesses? Do you have a proactive, consultative, and problem-solving approach to service delivery? If so, we want to hear from you! What Does the Job Involve? As an Implementation Consultant, you will be responsible for managing customer relationships with new Smartly customers from the point of sale to being fully integrated with their destination product and service suite. You will be responsible for high volume customer contact, ensuring all clients are proactively contacted at the right time, through the right communication medium, to maximise conversion. You will assist customers to self-serve their implementations, guiding them through configuring their product solution, troubleshooting roadblocks, and providing compliance oversight to ensure they realise the quickest possible time to value. You will also be responsible for implementing adjacent products for existing customers, ensuring they are able to take full advantage of the Smartly ecosystem. You will identify and execute on opportunities for upsell and cross-sell during implementation, working with sales to maximise revenue on new accounts. You will be the conduit between the customer and our L&D, Professional Services, Sales, Partner Success, Key Accounts, Managed Services & Customer Support Teams to ensure delivery on customer requirements. What You'll Get An attractive salary & commission scheme. Flexible working with working from home available. Conveniently located right next to the Lower Hutt shopping mall. Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch. We’re also truly passionate about our people and seeing them thrive.

Responsibilities

The Implementation Consultant will manage relationships with new Smartly customers from sale through full integration, ensuring proactive contact and guiding clients through product configuration and troubleshooting to maximize time to value. They will also implement adjacent products for existing customers and identify upsell/cross-sell opportunities while coordinating with internal teams.