Implementation Consultant, Solution Deployment (18-month contract) at BD Canada

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

119000.0

Posted On

08 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation Consulting, Medication Management, Clinical Workflow, Technical Processes, Problem Solving, Communication Skills, Project Management, Training, Pharmacy Workflows, IV Workflows, Sterile Compounding, Documentation, MS Office, Salesforce, Customer Relationship Management, Critical Thinking

Industry

Medical Equipment Manufacturing

Description

Job Description Summary Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. The Implementation Consultant, Solution Deployment 18-month contract, is responsible for guiding customer stakeholders through the implementation process and possesses a demonstrated expertise of clinical and technical processes related to pharmacy, nursing workflows, and BD Medication Management Solutions technologies . Projects range in scope from small hospitals to large health system level implementations requiring standardization across provinces or regions. The Implementation Consultant will work with the customer to gather customer requirements, define best practices, design decisions and consult in the development of policies and procedures. The Implementation Consultant performs the required tasks in alignment with the toll gate implementation process to ensure timely Go-Lives and customer satisfaction. The Implementation Consultant must have the ability to establish collaborative working relationships with cross-functional and interdisciplinary project teams. Job Responsibilities: Leads customer site and workflow assessments and facilitates the project design and implementation phases for BD Medication Management Solutions. Provides team support and product, clinical and technical information related to BD Medication Management Solutions. Manages customer stakeholder teams, gain consensus within teams and delivers concise and consistent communication. Facilitate conference calls and customer meetings to progress the design and implementation goals in collaboration with the BD and Customer project managers and teams. Establishes rapport with customers that is conducive to long-term business relationships. Demonstrates problem solving, troubleshooting and system consultation as it relates to pharmacy and nursing best practices in Medication Management workflows Demonstrates knowledge of pharmacy/clinical workflow processes, pharmacy formulary builds, hospital, retail and long-term care & pharmacy system integration, clinical device settings, interface validation (ADT, billing, patient profile), user account role design, active directory. Demonstrates critical thinking and ability to aid customers in improving current business and clinical practice and operations. Install, validate and train end users on the use of BD Medication Management Solutions technologies (software & hardware). Maintains documentation related to customer projects, expenses, compliance documentation and reports. Education and Experience required: Bachelor’s Degree or College diploma (Business, Science, Health Sciences or similar field). Must hold a valid Canadian license as a pharmacist (RPh), or a Pharmacy Technical Assistant DEP, or a Pharmacy Technician DEC, which is equivalent to an RPhT. 5 years of related work experience in a medical device or healthcare environment with clinical and technical involvements. Knowledge and Skills required: Experience with IV Workflows, Sterile Compounding. Fluency in English (read, speak, write) Strong verbal and written communication, consultative and learning skills. Strong decision making, problem solving and troubleshooting skills. Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives. Possess excellent organization and time management skills, with the flexibility to readily adapt to change. Proficient with MS Office Word, Excel, Outlook, PowerPoint, OneNote, and CRM (Salesforce preferred). Preferred qualifications: Knowledge of Infusion, Dispensing and Pharmacy Automation technologies. BD PharmacyKeeper™ preferred. RN or IT professional certification will be considered, with relevant experience in pharmacy workflows. Experience working with clients in hospital, retail and long-term care pharmacies, an asset. Demonstrated ability to effectively train users on product usage and best practices. Effective working knowledge of the Canadian Food and Drug Act and Regulations, GMP Regulations and Guidance, Medical Devices Regulations, NAPRA Standards, and ISO13485:2016 an asset. Fluency in French preferred (read, write, speak). Physical Demands Physical ability to lift at least 40 lbs as needed. This position may involve pushing, pulling, stooping, bending, and lifting. Work Environment This field-based position (BC, AB, SK, MB, ON, QC, NS) requires up to 50% travel, with the ideal candidate residing near a major airport to facilitate travel across Canada. Travel may fluctuate based on project and team needs. Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards. Attend training on assigned BD instruments as required and must be able to travel to the US for training purposes within the first [6-months] of employment and periodically thereafter as required. *** JD en francais *** Le consultant en implémentation, déploiement de solutions d'une duree de 18 mois, est chargé de guider les parties prenantes du client tout au long du processus de mise en œuvre et possède une expertise avérée des processus cliniques et techniques liés à la pharmacie, aux flux de travail infirmiers et aux technologies Solutions de gestion des médicaments BD. Les projets vont de la mise en œuvre dans de petits hôpitaux ou pharmacies à celle dans de grands systèmes de santé nécessitant une normalisation à l'échelle des provinces ou des régions. Le consultant en mise en œuvre travaillera avec le client pour recueillir ses besoins, définir les meilleures pratiques, prendre des décisions en matière de conception et fournir des conseils pour l'élaboration de politiques et de procédures. Le consultant en implémentation effectue les tâches requises conformément au processus de mise en œuvre par étapes afin de garantir la mise en service en temps voulu et la satisfaction du client. Le consultant en implémentation doit être capable d'établir des relations de travail collaboratives avec des équipes de projet interfonctionnelles et interdisciplinaires. Responsabilités du poste Diriger les évaluations du site et des flux de travail du client et facilite les phases de conception et de mise en œuvre du projet pour les solutions de gestion des médicaments BD. Fournir un soutien à l'équipe et des informations sur les produits, cliniques et techniques liées aux solutions de gestion des médicaments BD. Gérer les équipes de parties prenantes chez le client, obtenir un consensus au sein des équipes et assurer une communication concise et cohérente. Faciliter les conférences téléphoniques et les réunions avec les clients afin de faire progresser les objectifs de conception et de mise en œuvre en collaboration avec les chefs de projet et les équipes de BD et des clients. Établir avec les clients des relations propices à des relations commerciales à long terme. Démontrer ses compétences en matière de résolution de problèmes, de dépannage et de consultation sur les systèmes en ce qui concerne les meilleures pratiques pharmaceutiques et infirmières dans les flux de travail liés à la gestion des médicaments. Faire preuve d’une connaissance des processus de travail en pharmacie/clinique, de la constitution de formulaires pharmaceutiques, de l'intégration des systèmes hospitaliers, de vente au détail, de soins de longue durée et pharmaceutiques, des paramètres des dispositifs cliniques, de la validation des interfaces (ADT, facturation, profil des patients), de la conception des rôles des comptes utilisateurs et d’active directory. Faire preuve d'esprit critique et d'une capacité à aider les clients à améliorer leurs pratiques et opérations commerciales et cliniques actuelles. Installer, valider et former les utilisateurs finaux à l'utilisation des technologies des Solutions de gestion des médicaments BD (logiciels et matériel). Gérer la documentation relative aux projets des clients, aux dépenses, à la conformité et aux rapports. Formation et expérience requises Baccalauréat ou diplôme collégial (en administration, sciences, sciences de la santé ou dans un domaine connexe). Doit détenir le titre de pharmacien(ne) autorisé(e) au Canada (RPh), DEP Assistant(e) technique en pharmacie ou DEC Technicien(ne) en Pharmacie au Canada, équivalent à RPhT. Cinq ans d’expérience professionnelle pertinente dans le secteur des dispositifs médicaux ou des soins de santé, incluant des responsabilités cliniques et techniques. Connaissances et compétences requises Expérience avec les flux de travail IV et la préparation stérile. Maîtrise parfaite de l'anglais (lu, parlé, écrit). Excellentes aptitudes à la communication verbale et écrite, à la consultation et à l'apprentissage. Solides compétences en matière de prise de décision, de résolution de problèmes et de dépannage. Souci du détail, capacité à mener plusieurs tâches de front et à mettre en œuvre des projets complexes conformément aux objectifs établis en matière de développement commercial et de satisfaction client. Excellentes compétences en matière d'organisation et de gestion du temps, avec une grande flexibilité pour s'adapter facilement au changement. Maîtrise de MS Office Word, Excel, Outlook, PowerPoint, OneNote et CRM (Salesforce de préférence). Qualifications souhaitées Connaissance des technologies d'infusion, de distribution et d'automatisation pharmaceutique. BD PharmacyKeeper™ preferé. Certification d'infirmier diplômé d'État ou de professionnel de l'informatique sera prise en considération, avec une expérience pertinente dans les processus pharmaceutiques. Expérience de travail avec des clients dans des pharmacies hospitalières, de détail et de soins de longue durée est un atout. Capacité avérée à former efficacement les utilisateurs à l'utilisation des produits et aux meilleures pratiques. Connaissance pratique efficace de la Loi sur les aliments et drogues et de ses règlements, des règlements et directives sur les BPF, des règlements sur les instruments médicaux, normes de l’ANORP et de la norme ISO 13485:2016 est un atout. Maîtrise du français (lu, écrit, parlé) est préférable. Exigences physiques Capacité physique à soulever au moins 40 livres au besoin. Ce poste peut nécessiter de pousser, tirer, se baisser, se pencher et soulever. Environnement de travail Ce poste sur le terrain (BC, AB, SK, MB, ON, QC, NS) nécessite jusqu'à 50 % de déplacements. Le candidat idéal réside à proximité d'un grand aéroport afin de faciliter ses déplacements à travers le Canada. Les déplacements peuvent varier en fonction des besoins du projet et de l'équipe. Doit posséder et maintenir un permis de conduire valide et un dossier de conduite vierge depuis au moins 3 ans, ainsi que satisfaire aux normes de sécurité automobile de BD. Suivre une formation sur les instruments BD assignés, selon les besoins, et être en mesure de se rendre aux États-Unis à des fins de formation au cours des six premiers mois suivant l'embauche, puis périodiquement par la suite, selon les besoins. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Your Career at BD”. Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information: $69,000 - $119,000 CAD Annual This job posting is for an existing vacancy As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants. These technologies will only be used in accordance with applicable laws and regulations. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight! Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577. Required Skills Optional Skills . Primary Work Location CAN Mississauga - Derry Road West Additional Locations Work Shift We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health™. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible.

Responsibilities

The Implementation Consultant is responsible for guiding customer stakeholders through the implementation process of BD Medication Management Solutions. This includes leading site assessments, managing stakeholder teams, and ensuring timely project completion.