Implementation Consultant at Telesure Investment Holdings (TIH)

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation, Short-Term Insurance, Customer Service, Business Analysis, Regulatory Compliance, Data Analysis, Problem Solving, Project Management, Client Management, Technical Skills, Process Improvement, Communication, Team Collaboration, SOPs, Self-Help Procedures

Industry

Insurance

Description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose Set up and implement Nimbis for business clients. Determine client business needs, build short-term insurance products and set up and configure existing business processes. Use extensive knowledge of the short-term insurance industry. Responsibilities Information and Business Advice Resolve complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others. Customer Service Provide a quality service to customers. Responsibilities may include dealing with complex queries and investigating and resolving customer problems. Client & Customer Management (Internal and External) Help manage all clients by carrying out standard activities and providing support to others. Regulatory and Compliance Management Ensure regulatory compliance by regularly reviewing the product suite. Operational Compliance Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Project Reporting and Review Contribute to project and program reporting and review by organising meetings and by preparing project and/or program papers (e.g., agendas, reports, and presentations). Solutions Analysis Determining the clients needs via consultation, business analysis and targeted observations. Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Education Matric / Grade 12/ SAQA Accredited (Essential); Insurance related Degree, Diploma, or Certification (Advantageous) Experience 3 - 5 years short-term insurance underwriting experience (Essential); Data analysis experience (Advantageous); Administration role on any short-term insurance platform (Advantageous) Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.

Responsibilities

The Implementation Consultant will set up and implement Nimbis for business clients, determining their business needs and configuring existing processes. They will also resolve complex queries, provide customer service, and ensure regulatory compliance.