Description:
Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.
We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers’ needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

PERSONAL CHARACTERISTICS

• Always Growing: Embraces change and is open to challenging assumptions, always seeking ways to enhance their knowledge and the product. Committed to absorbing new information rapidly, fueling personal and organizational growth.
• Win as a Team: Builds trust and promotes collaboration by ensuring clear and consistent communication across all departments. Actively engaged in day-to-day operations, working hand-in-hand with team members, valuing their input and celebrating collective wins.
• Accountability Starts with Me: Recognizes inefficiencies and takes personal initiative to address issues and solve problems
• Unwavering Commitment to Customer Experience: Regularly interfaces with customers, taking personal responsibility to understand their needs, address concerns, and enhance their experience through improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change

Requirements:

• Bachelor’s degree or equivalent experience in accounting, business administration, project management, information systems, operations management, software support, or another related field.
• You’ve got phenomenal communication skills and are an innovative problem-solver.
• You’re highly organized and really good at prioritizing your workload.
• You are great at interacting with people - customers, clients and coworkers. Your communication with everyone is professional, positive and constructive.
• You are a terrific public speaker and comfortable with leading meetings.
• You’ve got a strong technology background, data management skills and you’re advanced with Excel.
• Ability to travel 1 week per mont

• Work in tandem with the Vantaca team to evaluate the needs of our client base.
• Analyze customer needs and participate in the design and architecture of business process solutions.
• Responds to client via phone or email in an appropriate amount of time based on the type of request.
• Monitor and solve incoming ticket requests via support ticketing system for all onboarding clients
• Accountable for recognizing and identifying gaps in knowledge in regards to internal and external documentation.
• Assist customers in the training and configuring of Vantaca both remotely via web conferences and on-site as required.
• Project Manage the customer’s onboarding journey to achieve task completion on-time.
• Ensure customer’s adopt the functional areas of Vantaca of the problems they are looking to solve.
• Escalates, manages and drives resolution for all assigned clients incidents, problems, and projects.
• Stay up to date on product knowledge, the functionality of product features, and industry-specific norms.

Requirements:

• Bachelor’s degree or equivalent experience in accounting, business administration, project management, information systems, operations management, software support, or another related field.
• You’ve got phenomenal communication skills and are an innovative problem-solver.
• You’re highly organized and really good at prioritizing your workload.
• You are great at interacting with people - customers, clients and coworkers. Your communication with everyone is professional, positive and constructive.
• You are a terrific public speaker and comfortable with leading meetings.
• You’ve got a strong technology background, data management skills and you’re advanced with Excel.
• Ability to travel 1 week per month