Customer Implementation & Consulting

• Conduct discovery workshops to understand customer business processes and operational requirements.
• Analyze current workflows and recommend software configurations aligned with best practices.
• Translate business requirements into functional system designs and implementation plans.
• Configure and validate application settings to meet customer needs.
• Support data migration, testing, validation, and go-live activities.
• Identify implementation risks and provide mitigation recommendations.

Training & Change Management

• Deliver virtual and on-site end-user training programs.
• Develop customer-specific training materials and documentation.
• Facilitate workshops and knowledge-transfer sessions for customer teams.
• Guide customers through organizational and process changes associated with new software adoption.
• Encourage user engagement and ensure customers are prepared for successful go live. 

Project Delivery

•  Support assigned implementation workstreams within scope, schedule, and budget.
•  Attend and provide input into regular project status meetings with customer stakeholders.
•  Support meeting implementation milestones and maintain project documentation.
• Partner with Project Managers to ensure successful delivery outcomes.
• Support post-go-live stabilization and customer transition to support teams.

Customer Relationship Management

• Build trusted advisor relationships with customers.
• Serve as a subject matter expert throughout the implementation lifecycle.
• Proactively identify opportunities to improve customer processes and software utilization.
• Ensure a high level of customer satisfaction and successful adoption.

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