Company Description
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job Description

WHAT WOULD MAKE ME A GOOD CANDIDATE?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Required qualifications for this role:

• At least 2 years of relevant software training experience, ideally in the Fitness & Wellbeing / Gym Industry
• Advanced understanding of software systems – ERP, CRM amd Member Management
• Strong project management skills, with the ability to deliver projects on time and within budget.

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Additional Information

MORE ABOUT US

We are the first global platform combining SaaS with embedded payments and tools to help businesses grow and succeed. We offer software solutions in fast-growing “everyday life” verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payment processing platform. With operations in North America, Australasia, Asia, Europe, and the UK, we serve over 106,000 customers that processed over $38 billion in payments across 20 markets in 2024.

GOOD TO KNOW

To be considered for employment, you must be legally authorised to work in the location (country) you’re applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don’t send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/recruitment-faqs.
Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don’t have any AI tools in place that are capable of making these kinds of hiring decisions for us.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Reporting to the Senior Software Consultant, you will help us facilitate the implementation of a CRM solution for our Australian and New Zealand customers, from the initial scoping of customer engagement to final installation. Some of the other responsibilities include:

• Deliver a full cycle software implementation plan for customers, ensuring smooth execution and adherence to project timelines.
• Establish trust, transparent relationships, and effective communication with key internal and external stakeholders.
• Develop/adapt migration scripts to enable data from Xplor owned or 3rd party CRM platforms to be migrated to Xplor Gym or Clubware.
• Manage application delivery and conduct presentations during the implementation process to demonstrate product capabilities and functionalities.
• Conduct discovery meetings to gather information and perform gap analysis on the existing system, identifying areas for improvement and customization.
• Configure the Xplor Gym/Clubware to align with customer’s specific business processes based on the outcomes of the discovery phase.
• Conduct regular meetings with customers to provide status updates and progress reports on the implementation projects.
• Conduct web-based application training sessions to train users on Xplor Gym/Clubware and its functionalities.
• Review and assist in the creation of training materials, ensuring they are comprehensive and effective in educating users.
• Participate in product improvement sessions, providing valuable insights and feedback based on customer interactions and implementation experiences

Required qualifications for this role:

• At least 2 years of relevant software training experience, ideally in the Fitness & Wellbeing / Gym Industry
• Advanced understanding of software systems – ERP, CRM amd Member Management
• Strong project management skills, with the ability to deliver projects on time and within budget