Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.

The Implementation Coordinator (IC) has full ownership for the successful, high touch implementations of our cloud-based dental software customized to each client’s unique needs and operational practices. The IC is the primary point of contact for our clients during the implementation, charged with overseeing all aspects of the customer onboarding journey. ICs will provide customers with confidence, empathy, and clear direction by providing strong leadership, guidance and best practices. ICs align clients and internal resources to ensure implementations are completed on time with a focus on client satisfaction. The IC oversees several concurrent client implementations.

• This is a hybrid role 2x per week in our Phoenix, AZ or Atlanta, GA offices with occasional travel (2-3x per year).

Responsibilities & Job Duties

• Serve as the primary point of contact (internal and external) during the implementation process with responsiveness and customer care.
• Advocate for client’s needs throughout the organization and drive activities and decisions that will enable a client’s successful launch.
• Evaluate each client’s unique needs and abilities to deliver the appropriate level of support for a positive experience, ensuring all relevant parties stay on track and meet agreed upon milestones.
• Provide clients with best practice recommendations and guidance.
• Create, manage, deliver, and review project plans and deliverables.
• Coordinate client data migrations, education, and third-party integrations.
• Lead internal and external meetings including kickoff, setup, weekly status, etc.
• Understand and meet performance metrics related to implementation scope, timelines, and budget.
• Maintain understanding of new product offerings and potential impacts to active and future clients.
• Identify and share opportunities to improve the customer journey and experience with our products.
• Other duties as necessary

Skills & Qualifications

• 3+ years of experience managing multiple, simultaneous projects
• Strong written and oral communication skills
• Ability to manage through conflict
• Ability to work independently and as a collaborative team member
• Exceptional time management, facilitation, and organizational skills
• Ability and availability to work weekends and evenings as needed
• Previous experience in a SaaS company and/or healthcare/dental is beneficial

• Serve as the primary point of contact (internal and external) during the implementation process with responsiveness and customer care.
• Advocate for client’s needs throughout the organization and drive activities and decisions that will enable a client’s successful launch.
• Evaluate each client’s unique needs and abilities to deliver the appropriate level of support for a positive experience, ensuring all relevant parties stay on track and meet agreed upon milestones.
• Provide clients with best practice recommendations and guidance.
• Create, manage, deliver, and review project plans and deliverables.
• Coordinate client data migrations, education, and third-party integrations.
• Lead internal and external meetings including kickoff, setup, weekly status, etc.
• Understand and meet performance metrics related to implementation scope, timelines, and budget.
• Maintain understanding of new product offerings and potential impacts to active and future clients.
• Identify and share opportunities to improve the customer journey and experience with our products.
• Other duties as necessar