Implementation & Customer Success Specialist at Advotics

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation, Customer Success, Project Management, Communication, Time Management, Problem Solving, Data Analysis, SQL, SaaS, Training, Client Handling, Technical Support, Analytics, Documentation, Relationship Management, Service Mindset

Industry

IT Services and IT Consulting

Description

Company Description At Advotics, we help companies digitize and automate their sales, distribution, and field operations through a powerful SaaS ecosystem — covering salesman tracking, order management, delivery, documentation, and service ticketing. We’re expanding our Customer Success & Implementation team to ensure every client experiences smooth onboarding, successful go-live, and sustained value realization from our platform. You will be the frontline for successful client activation and retention — ensuring new customers are onboarded effectively, trained thoroughly, and supported continuously to achieve measurable outcomes. This role combines technical implementation, training, and relationship management — ideal for someone who enjoys problem-solving, guiding clients, and seeing results. Job Description What You’ll Do ⚙️ Implementation & Onboarding Lead end-to-end client onboarding — from requirement gathering to go-live Configure, test, and validate client environments in coordination with Product & Tech teams Conduct user training (onsite or online) and documentation handover Ensure project timelines meet SLAs and clients are live within target duration 🤝 Customer Success & Retention Monitor client adoption, usage, and engagement through reports & analytics Conduct regular check-ins and performance reviews with active clients Identify at-risk clients early and create recovery plans Collaborate with Account Managers to drive upsell and renewals Monitor client churn and renewal metrics, identifying patterns and coordinating recovery actions with Account Managers 💬 Support & Feedback Handle client escalations and provide Level 1–2 support coordination Document client feedback and relay insights for product improvement Create and update help articles, FAQs, and training materials Qualifications 1–4 years of experience in Implementation, Customer Success, or Project Management, ideally in SaaS or digital tech Strong communication and client-handling skills Excellent in time management and structured project delivery Basic understanding of data, Excel/Sheets, and SaaS products Problem-solver with a service mindset Fluent in Bahasa Indonesia & English Comfortable reading data and running **basic SQL queries** (for usage tracking, churn analysis, and adoption reports) Analytical mindset — able to translate numbers and client data into actionable insights Additional Information Why Join Us Work in a fast-growing SaaS company with strong market presence Be part of a dynamic team that directly impacts customer success Competitive salary + performance bonus + hybrid flexibility

Responsibilities

Lead end-to-end client onboarding and ensure successful client activation and retention. Monitor client adoption and provide ongoing support to achieve measurable outcomes.