Implementation Design Director at Brook Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

220000.0

Posted On

14 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Activation Strategy, Implementation Methodology, Governance Structure, Deployment Models, Readiness Criteria, Launch Readiness Authority, Risk Resolution, Pre-Sales Engagement, Deal Shaping, Operational Feasibility, Roadmap Alignment, Cross-Functional Leadership, Strategic Capability, Executive Influence, Commercial Acumen, Data-Driven

Industry

Hospitals and Health Care

Description

Description About Brook Inc Brook Health delivers care beyond the walls of the doctor’s office. Brook provides people living with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, and a team of health coaches and clinicians. We help people achieve their long-term health goals by supporting smart, daily decisions and partnering with their primary care physicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC-approved diabetes prevention program. Brook has an intentional, user-centric culture with high expectations for delivering better health outcomes for patients, providers, and health systems. Position Summary The Implementation Design Director owns Brook’s activation strategy and launch readiness authority — ensuring partners deploy from a position of operational, technical, and clinical readiness. Operating at the intersection of Product, Sales, Care Delivery, Engineering, Partner Success, and Revenue Cycle, this leader translates commercial commitments into scalable deployment models that support predictable activation and long-term partner success. The Implementation Design Director sets the conditions for successful launches and determines when Brook is ready to activate. This role currently reports to the Vice President of Product. As Brook continues to scale its enterprise delivery capabilities, Implementation is expected to become an increasingly central operational function, and reporting structures will evolve accordingly. This role is expected to influence outcomes across a highly matrixed environment and achieve results through cross-functional leadership rather than direct reporting relationships. Requirements Key Responsibilities Activation Strategy & Architecture Define Brook’s enterprise implementation methodology, governance structure, and activation standards Establish scalable deployment models that align commercial commitments with operational capacity Design readiness criteria that enable predictable partner activation and revenue realization Continuously refine playbooks based on deployment insight and activation performance Launch Readiness Authority Hold go/no-go authority for partner activation Chair cross-functional readiness reviews to identify and resolve structural risk prior to launch Ensure product, operational, clinical, and partner dependencies are satisfied before activation Escalate material risks to executive leadership to support informed decision-making when necessary Pre-Sales & Deal Shaping Engage in pre-sales engagements to validate operational feasibility and deployment approach Partner with Sales to ensure agreements are structured for scalable execution Identify risks early and recommend adjustments that protect activation timelines and partner experience Enterprise Alignment Align closely with Product and Engineering to ensure roadmap readiness supports deployment strategy Partner with Care Delivery and Revenue Cycle to confirm operational preparedness Improve deal quality by connecting commercial decisions to activation realities Operational Scale Develop segmentation logic, capacity assumptions, and deployment frameworks that support company growth Introduce standardization and automation that improve speed-to-value Establish executive-level visibility into activation readiness and deployment health Leadership Operate as a strategic player-coach, directly leading Brook’s most complex or highest-risk implementations when appropriate Provide clear direction within a highly matrixed operating environment Serve as the senior implementation voice in executive partner conversations Success Profile Outcomes Predictable partner activation Reduced variance between contract and launch Accelerated patient ramp and revenue realization Strong executive partner confidence Scalable implementation infrastructure Knowledge, Skills, and Abilities Minimum 10 years leading enterprise implementations within digital health, healthcare services, SaaS, or similarly complex environments Minimum 5 years designing and scaling implementation frameworks Demonstrated success leading complex deployments involving executive stakeholders Experience supporting pre-sales engagements and shaping operational deal constructs Track record translating commercial agreements into executable operating models Experience operating effectively in high-growth organizations Bachelor’s degree required; advanced degree preferred Preferred Experience Strategic Capability Deep understanding of enterprise deployment models and activation strategy Strong systems thinker capable of designing scalable operational frameworks Ability to align product, commercial, and operational priorities Executive Influence Executive presence with the ability to build credibility quickly Skilled at navigating ambiguity, risk, and high-visibility situations Ability to influence decisions without direct authority Commercial Acumen Clear understanding of implementation’s impact on revenue realization and partner performance Ability to evaluate deal structures through an operational lens Proven success leading within highly matrixed environments Sound judgment and strong decision-making capability Data-driven and outcome-oriented Working at Brook Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team. Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them. This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Benefits at Brook Health In addition to meaningful work in a mission-driven company, Brook offers a comprehensive benefits package designed to support the medical, financial and mental health wellbeing of our employees and their families. Healthcare Coverage Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage. This means there are no paycheck deductions for you or your child(ren). Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner. HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits. Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination. Mental Health & Wellbeing Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources. Employees have access to free therapy sessions through Spring Health, providing confidential, professional support when it’s needed most. Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits. You and your manager decide what’s reasonable, so you can take the time you need to recharge. In addition, we provide dedicated sick time to support your health and well-being, and a generous holiday schedule that ensures time to rest and celebrate with family and friends. Financial Wellness & Security Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees, helping replace income during an illness or injury. Short-Term Disability works alongside any state or insurance benefits and Brook coverage to provide added financial support while you’re away from work. Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum. 401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan. Brook provides a company match to help employees grow their retirement savings. Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account. Brook matches a portion of employee contributions, helping the fund grow faster. The account is completely flexible — you decide what qualifies as an emergency and how to use the funds. Recognition & Community Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Responsibilities

This director owns the activation strategy and launch readiness authority, ensuring partners are operationally, technically, and clinically ready for deployment. They translate commercial commitments into scalable deployment models to support predictable activation and long-term partner success.