JOB SUMMARY:

The Implementation & Field Enablement Specialist supports our clients and field team through the new account/new site start-up process, establishing a strong foundation that creates deep and lasting partnerships, and drives best-in-class client experiences. Constantly using data to measure progress/identify improvement opportunities and relentlessly supporting the field operations team (through training and communications) to ensure client relationship excellence.

QUALIFICATIONS:

• Minimum 3-5 years of experience in relevant field support and/or customer experience analyst roles.
• Experience in project management and related functions highly desired.
• Strong technology acumen.
• Experience with digital delivery of learning, training and field communications.
• Comfortable working with all levels of the organization and across both HQ and field teams.
• Knowledge of the professional services industry; janitorial or facilities maintenance preferred.
• Excellent verbal and written communication skills.
• Ability to build and leverage strong relationships.
• Demonstrated analytical and problem-solving skills. Foundational knowledge of data and analysis principles
• Ability to work effectively with minimal supervision both individually and as part of a team.
• Proficiency with Microsoft Office Suite (including Power BI); Monday.com a plus.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent attention to detail, Strong Communication and Presentation Skills.
• Confident but Humble, Self-Motivated, Process Oriented. A natural teacher/coach.
• Successful Experience in Managing Multiple Projects and Effectively Prioritizing.
• Strong Financial Acumen including Analysis, Budgeting and Quantitative Experience.
• Fundamental understanding of data architecture and analysis principles.
• Management and Leadership Experience.
• Critical Thinking, Deep Understanding of Customer Needs Assessment Techniques, and Core Operational Functions.
• Ability to Receive Constructive Feedback.
• Technically Proficient, with mastery of MS Office Suite and project management applications.
  Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

IN THIS ROLE, YOU WILL:

• Support our field teams to ensure that they have the proper resources to successfully open a new location on time, on budget, and with the right amount of pre-defined successfully trained associates.
• Leverage opening planning tools, budget tracking reports, and resource schedules to promote successful startups across all new locations.
• Drive the field adoption of the tools and platforms required for operational success through the development of custom training and communications programs that are grounded in data analysis.
• Work with a cross-department team to gather, share, and consolidate data relevant to the client startup process.
• Support client projects, tag work, and service work orders – partner closely with the pricing team to ensure all job estimates are accurate and efficiently delivered to clients.
• Partnering closely with the Field Support team, support the facilitation of the first 90 days of relationship, ensuring any success blockers are identified and eliminated.
• Partner closely with finance team to ensure a client personalized and needs based renewal process.
• Ensure the optimal use of company assets post client terminations.