Implementation Manager (Airports Solutions) at Amadeus

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation Management, Stakeholder Alignment, Technical Delivery, Project Management, System Architecture, Cloud Computing, Software Development, System Integration, Communication Skills, Team Leadership, Risk Management, Customer Testing, Defect Resolution, Collaboration, Adaptability, Mentoring

Industry

IT Services and IT Consulting

Description

Job Title Implementation Manager (Airports Solutions) About the Role As an Implementation Manager you will manage complex airport/airline solution implementations end‑to‑end—owning planning, technical delivery, stakeholder alignment, and a smooth transition into operations—while guiding teams and customers through upgrades, testing, and go‑lives across AMS/PPS products. Main Roles and Responsibilities Serve as the technical lead or team manager for major implementation projects. Develop and execute detailed implementation and cutover plans, managing risks, dependencies, and timelines. Collaborate with internal teams and customer stakeholders to ensure smooth delivery and clear communication. Provide guidance on upgrades, installations, environment readiness and system architecture. Facilitate customer testing phases (SIT/UAT), drive defect resolution and document/validate requirements. Conduct analysis and joint product design sessions to align scope and solution choices. Lead implementation, rollout, and hypercare of AMS or PPS products, ensuring controlled, low‑risk go‑lives. Support operations and customer service teams post‑implementation with knowledge transfer, SLAs, and runbooks. Allocate tasks, track progress and quality, performance management and coach for team development. About the ideal candidate Proven experience in delivering airport/airline implementations; Proven experience leading teams or mentoring others is highly valued. Working knowledge of Windows OS, version control, client/server architectures, hardware components, networking, and cloud computing. Proven ability to lead, influence, and empower cross‑functional teams and customer stakeholders. Background in software development and/or system integration with solid understanding of SDLC and delivery practices is preferable but not mandatory Clear, confident communication skills—able to tailor messages to both technical and business audiences. Adaptable, collaborative, and comfortable with diverse work styles and team dynamics. Willingness to travel frequently to both international and domestic locations Relevant degree in Engineering or Mechanical or Mechatronics or a related stream (or equivalent practical experience) What we can offer you ? 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-APAC24 Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!

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Responsibilities

The Implementation Manager will oversee complex airport and airline solution implementations, ensuring effective planning and technical delivery. They will guide teams and customers through upgrades, testing, and go-lives while managing stakeholder alignment.