Implementation Manager at Asana

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Change Management, Facilitation Skills, Product Knowledge, Communication, Problem Solving, Training, Teamwork, AI Tools, Emerging Technologies, Growth Mindset, Customer Advocacy, Engagement, Timely Solutions, Feedback Synthesis, Collaboration

Industry

Software Development

Description

Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all of our customers get off on the right foot and continue to get the most value out of Asana over time. The Professional Services Consultant at Asana serves as an empathetic customer advocate, problem solver, and trainer. As an Asana Professional Services Consultant, you’ll support our Japanese customers teams by conducting timebound engagements. You will leverage change management methodologies, facilitation skills, and deep product knowledge to consult our customers on how to best use Asana for their specific needs. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, and a consultative partner to the customers with whom you work. To the Product team you will be a valuable liaison providing real time customer feedback. To the broader business team and all of Asana you will provide a unique customer-centric perspective. To our customers, you will be their trusted partner and Asana guru. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday and Thursday, and one other day of your choice. Most of those in Japan have the option to work from home on Mondays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve: Deeply understand Asana the product as well as customers’ core workflows to provide customers guidance on the best way to use Asana for their specific processes and needs. Partner with customers to help them navigate change management and drive adoption of Asana as a new way of working within their business. Facilitate interactive, engaging sessions with customers to help them understand the fundamentals of Asana and how to best leverage the tool to serve their needs. Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact. Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to cross-functional Asana stakeholders. About you: 5+ years experience in a customer success or customer-facing consulting role Self-motivated, proactive team player. Your bias for action and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication. Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team. Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work. Solid communicator. You’re able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences. You effectively and proactively communicate with cross-functional teams across offices, as well as with all levels of stakeholders at customers, from individual contributors to executive stakeholders. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Hybrid #LI-FN1 About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Responsibilities

Support Japanese customer teams by conducting timebound engagements and providing guidance on using Asana effectively. Serve as a voice of the customer, communicating insights and trends to cross-functional teams.