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Implementation Manager at Circit Limited
Queensland, Queensland, Australia -
Full Time

Start Date

Immediate

Expiry Date

27 Nov, 26

Salary

0.0

Posted On

29 Aug, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description
  • Own the customer journey from kick-off through to successful handover to Customer Success across both direct rollouts and pilot engagements, ensuring every account reaches a clearly defined healthy state
  • Lead kick-off sessions, project planning and stakeholder alignment with new customers from Day 1
  • Ensure that the account is configured in such a way that allow for maximum growth potential in future years
  • Manage multiple concurrent implementations across enterprise and mid-market accounts — some direct rollouts, some pilots — coordinating timelines, milestones and resources across the wider Implementation team
  • For pilot engagements, work closely with Sales to define success criteria upfront, scope the configuration and ensure the pilot is structured to demonstrate clear, measurable value — giving the customer everything they need to make a confident commercial decision
  • On pilot engagements, own the relationship and momentum throughout — tracking progress against agreed success criteria and ensuring any issues are resolved quickly so they don't jeopardise the commercial outcome
  • Manage the technical configuration and product customisation required for each engagement — whether a direct rollout or a pilot — tailoring the platform to each customer's specific workflows and requirements
  • Deliver engaging product training sessions (remote and on-site) for end users, champions and admin teams
  • Own the post-go-live Hypercare period, monitoring adoption and resolving issues until accounts meet the health criteria required for CS handover
  • Maintain clear, accurate handover documentation so Customer Success can take over relationships with full context and confidence

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Responsibilities