Implementation Manager, Every Child at The Contingent

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

95000.0

Posted On

05 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Implementation Management, Program Management, Customer Onboarding, Stakeholder Management, Training and Development, Government Relations, Risk Identification, Cross-functional Coordination, Technical Translation, Multicultural Intelligence, Public Speaking, CRM Management

Industry

Non-profit Organizations

Description

Organization Description: The Contingent is a 501(c)(3) venture nonprofit focused on sparking and supporting initiatives to empower leaders and mobilize communities for the common good. Since our inception, we have leveraged the perspectives, skills, and needs of people of color and low-income community members to challenge the status quo and positively transform our communities. We ask hard questions. We take risks. And we link arms with our neighbors, including business partners, faith communities, and government agencies. From mentoring to mobilizing volunteers to restructuring systems that have been designed to work for some at the expense of others, we prioritize empowering and mobilizing leaders to transform their communities. For more information about The Contingent’s initiatives, please visit www.thecontingent.org [https://www.thecontingent.org]. Opportunity Summary: We are expanding Every Child to new states, and we are looking for someone to drive those launches across the finish line — on time, at high quality, and with state partners who feel supported every step of the way. This is a role for someone who finds deep satisfaction in executing well. You thrive with a clear goal, a complex set of moving parts, and real accountability for bringing it all together. You are the kind of person who makes lists, holds timelines, and feels genuinely good when the work lands. You will report to the Director of Product & Design and coordinate across engineering, marketing, customer experience, and data and evaluation to ensure each new state launch goes live smoothly. You will also train state staff and partner organizations on Every Child, building the materials and relationships that set them up for long-term success. You will work in close partnership with a State Relational Lead who manages the government relationship. While they own the relationship, you will partner closely with them to support state implementations and make sure state partners always know where things stand. Duties & Responsibilities: What You'll Do Lead State Implementations: * Own the end-to-end implementation plan for each new state, from kickoff through go-live. * Coordinate across engineering, marketing, customer experience, and data and evaluation — keeping every workstream aligned and on schedule. * Identify risks early, escalate when needed, and drive resolution in partnership with all teams. * Manage up to two concurrent state implementations with focus and clarity. Maintain and Improve the Implementation Playbook: * Inherit an existing playbook and sharpen it based on what you learn in the field. * Document what works so every new state benefits from everything learned before. * Find satisfaction in a repeatable process — not just in building it, but in running it well. Train State Partners: * Lead onboarding and training for state staff and partner organizations on the Every Child product. * Build learning materials in partnership with the Customer Experience team. * Leave every training session with state partners who feel confident and clear on next steps. This role may include a degree of variability in responsibilities and duties as deemed necessary by the supervisor. Employees of The Contingent should be prepared for a dynamic work environment. Education and Experience: Who You Are: You are a finisher. You get genuine satisfaction from completing things — from watching a complex launch come together and knowing you were part of the team. You are drawn to work that has a clear definition of done, and you bring the focus and follow-through to get there. You also genuinely like helping people succeed. You find real meaning in training a state partner and watching them grow confident — because a state partner who knows how to use Every Child is a state partner who reaches more families. * 3–6 years of experience in implementation, program management, or customer onboarding in a technology-enabled services environment — SaaS, gov tech, ed tech, or health tech experience is particularly relevant. * Experience working with or within government agencies, with a real understanding of how state systems move and why. * Track record of managing complex, multi-stakeholder implementations from kickoff through completion. * Experience training non-technical users on technology products and building the materials that help them stick. * Fluent enough with technology to talk credibly with engineers and translate for partners who are not technical. * Clear, organized communicator — you keep people informed without overwhelming them, and you know how to adapt your style for a state government partner versus an internal engineering team. * Mission-connected — you care about the mission and are motivated by the idea that your work helps find more strategic homes for children in care. Knowledge, Skills, and Abilities: * Experience successfully working with a diverse group of constituents, utilizing multicultural intelligence, intentional listening, appreciation, and respect. * Ability to engage with a diverse group of constituents using multicultural intelligence, intentional listening, appreciation, and respect. * The ability to work independently and cooperatively in a diverse, perpetually changing environment, while maintaining a calm and positive spirit. * Effective communicator with strong written, verbal, and public speaking skills, experienced in engaging with diverse audiences. * Excellent organizational skills including attention to detail and multitasking skills. * The capability of handling ambiguity and driving the work autonomously. * Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint, Asana, and Microsoft Teams is preferred. * Experience working with Microsoft Dynamics 365 or another CRM (Customer Relationship Management) platform. * Experience supporting teams of entry-level professionals and coaching rising leaders in their development. Personal Qualifications: * Commitment to the mission of The Contingent, including Every Child [https://everychildoregon.org/], and The Script. [https://thecontingent.org/initiatives/thescript/] * Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds. * Ability to articulate a position on the importance of the faith community engaging vulnerable children, youth, and families. * Deep commitment to serving vulnerable kids, youth, and families and those in government who work with them. * Deep commitment to increasing the diversity of leadership in the communities we serve. * Continual growth mindset to develop and improve existing processes to enhance program efficiencies.    * Demonstrates a passion for operational, technical, and customer experience excellence.  * Flexible and receptive to constructive feedback.  * Self-motivated leader that takes initiative.  * Adaptable to changing situations and processes.  * Possess cultural and emotional intelligence and an ability to work with a diverse group of leaders. Benefits: * Comprehensive benefits including premium medical, vision, and dental insurance. * Covered 100% for employee and partially (80%) for spouse and/or dependents. * 19 paid holidays, with additional vacation, sick, bereavement and parental leave. * 401(k) with a 5% (annual salary) match. Employment Terms, Accountability, and Compensation: * Full-time (40 hrs.) exempt annual salary offered in the range of $90,000 - $95,000 (estimated total compensation $100,000 - $105,000), DOE * * Starting placement will not exceed this starting pay range and is based on qualifications, experience, and internal equity. * This is a hybrid position in Portland, Oregon. * This position will be expected to work within The Contingent’s Hybrid Work Policy (2–3 days in the office, 2–3 days from home). * We have team members located in multiple time zones. To facilitate collaboration across teams, core hours for this position are 9:00 a.m. to 2:00 p.m. PST. * Daily schedules and office days will be determined through collaboration between the employee and their supervisor. * This role requires occasional travel (approximately 10–20%) to support state partner launches, training, and relationship building. Travel is planned in advance and aligned to key implementation needs. * Legally eligible to work in the United States. To apply, please visit https://thecontingent.org/careers/ [https://thecontingent.org/careers/] Screening of applicant materials will begin immediately, and applications will be accepted until the position is filled. **"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At The Contingent we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles."   All employment at The Contingent is “at will” and may be terminated by either the employee or the employer at any time for any reason, with or without cause and with or without prior notice or warning. Equal employment opportunities and a diverse staff are fundamental principles of The Contingent. Upon hire, the employee agrees to undergo a 90-day probationary period, which provides additional structure, scheduled check-in meetings, and opportunities to receive and give feedback to and from the employer.  Equal Opportunity Employer  

Responsibilities

Lead end-to-end state implementations for the Every Child product, coordinating across engineering, marketing, and data teams to ensure smooth launches. Develop and maintain the implementation playbook while training state partners and staff on product usage.