We’re on a mission to provide equitable access to economic opportunity, for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company’s current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.
Join Multiverse and help us set a new course for work.

REQUIREMENTS AND SKILLS

• Experience: 3-4 years in client relationship management within an implementation team or similar role, demonstrating the ability to foster strong partnerships and collaboration with cross-functional teams, including sales; customer success & delivery.
• Project management: proven track record in managing complex projects with diverse stakeholders, ensuring timely delivery and successful client outcomes.
• Product Operations: familiarity with navigating technical SaaS products and the ability to implement operationally efficient practices to support effective client onboarding and use of our platform.
• Analytical skills: proficient in collecting, analyzing, and interpreting data from multiple sources to drive decision-making and improve processes.
• Interpersonal skills: exceptional communication abilities, both written and verbal, essential for managing relationships with clients and internal teams.
• Client Focus: passionate about providing exceptional client experiences by understanding their needs and aligning strategies to meet those needs.
• Adaptability: ability to thrive in a fast-paced, changing environment, with a strong capability to adjust strategies based on emerging insights or client demands.
• Proactive Mindset: resilient and solution-oriented, with a knack for anticipating challenges and implementing effective solutions.
  At Multiverse we value innovation, collaboration, and the commitment to ensure the best outcomes for our clients and apprentices. If you share our values, possess the required skills, and are passionate about making a positive impact, we’d love to hear from you

• Collaborate with cross functional teams, including Sales, Customer Success, Admissions, and Delivery teams, to manage and implement large-scale, customised launches.
• Develop and maintain effective launch project plans ensuring timely completion of pre-launch activities while adhering to key deadlines.
• Oversee the fulfilment and implementation process post-B2B sales, proactively identifying and addressing any potential risks to revenue.
• Assist infosec teams in conducting technology checks and ensure apprentices can fully access and effectively make use of our platform and necessary software.
• Provide client support, delivering an exceptional onboarding experience and successful program launch while setting the stage for enduring success.
• Maintain direct communication with clients, including Champion and HR teams, and Apprentice Managers to assist them in fully utilising our platform.
• Implement feedback from both internal and external stakeholders for continuous improvement and process enhancement.
• Identify and execute process improvement initiatives to enhance operational efficiency and improve client satisfaction.