Implementation Manager or Associate at Transform9

Birmingham, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Implementation, Customer Support, Organizational Skills, Multitasking, Communication Skills, Problem-Solving, Technical Knowledge, Healthcare Workflows, Team Collaboration

Industry

Information Technology & Services

Description

At Transform9, we are committed to transforming healthcare access and enhancing patient engagement through our innovative conversational agent platform. Our mission revolves around ensuring seamless communication between patients and healthcare providers, making it easier for patients to navigate their healthcare journeys. To support our growing client base and ensure successful platform adoption, we are seeking an Implementation Manager or Associate. In this role, you will be instrumental in guiding clients through the onboarding process, ensuring they understand how to effectively use our platform to meet their operational needs. You will collaborate closely with both clients and internal teams to tailor implementation plans that streamline integration and facilitate a positive user experience. Responsibilities Lead the implementation process for new clients, ensuring they have a comprehensive understanding of our platform’s features and functionalities. Develop customized implementation plans based on client needs and workflows to ensure a smooth transition. Coordinate with cross-functional teams to facilitate successful platform integrations and address any technical issues. Provide training and resources to clients and their teams to maximize the value of the conversational agent platform. Monitor project progress, manage timelines, and ensure that milestones are met during the implementation phase. Gather feedback from clients during and after implementation to continuously improve the onboarding process. Previous experience in project management, implementation, or customer support in a tech or healthcare environment. Strong organizational and multitasking skills, with an ability to manage multiple projects simultaneously. Excellent communication skills to effectively convey technical information and engage with diverse client stakeholders. Proven problem-solving abilities and a proactive approach to addressing client needs. Familiarity with project management tools and software to track implementation progress and client interactions. Understanding of healthcare workflows and technology integration is a significant plus. Ability to work collaboratively in a team setting while maintaining a focus on client satisfaction and project outcomes. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Free Food & Snacks Stock Option Plan

Responsibilities

The Implementation Manager or Associate will lead the implementation process for new clients and develop customized implementation plans. They will also provide training and resources to clients to maximize the value of the platform.