ABOUT US

Rho is the all-in-one banking platform for startups and the accountants who support them. With banking set up in minutes, 2% cashback cards, and powerful tools for managing spend, paying bills, and closing the books, Rho helps high-growth startups move fast and stay focused—with support that goes to the ends of the earth to help you win.

ABOUT US

From two-person startups to public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, accounting automation, and more in one integrated platform backed by award-winning support.

REQUIREMENTS:

• 2+ years of experience in project management or implementation, focusing on client advisement and managing multiple projects simultaneously
• 1+ year of experience with month-end close processes
• Proven experience collaborating with C-Level executives in organizations
• Experience in implementing and managing expense and corporate card programs
• Proficiency with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online)
• A results-oriented professional with the ability to connect detailed tasks to broader strategic objectives
• Experience in fintech

ABOUT THE ROLE:

As an Implementation Manager at Rho, you will play a vital role in ensuring a smooth and seamless onboarding experience for our customers. Acting as the global project manager and technical point of contact throughout the launch process, you will foster cross-functional partnerships with internal teams, including sales, engineering, product, and customer success.
This position places you at the heart of Rho’s rapid growth trajectory, surrounded by a team dedicated to customer satisfaction and passionate about our products. You will be instrumental in supporting Account Executives in selling Rho’s expense management to both new and existing clients across diverse market segments.
By leveraging your expertise in accounting and finance, you will guide clients through the technical implementation of Rho’s solutions in banking, expense management, and accounting integrations. You will collaborate closely with our operations and product teams to enhance implementation processes, lead product launches, and contribute to team development. During the interview process, you will be aligned with the customer segment that best matches your skills and experience.

KEY RESPONSIBILITIES:

• Develop a deep understanding of Rho’s expense management platform and effectively communicate its value to B2B clients, driving revenue growth
• Train the Account Executive team on product capabilities and collaborate with cross-functional teams to gather and relay product feedback
• Support prospective clients during the sales cycle by demonstrating how Rho’s solutions meet their unique payment and expense management needs
• Understand client requirements across various industries, translating them into actionable roadmaps and strategies
• Exhibit strong communication and relationship-building skills while managing time effectively in a dynamic team environment
• Be inquisitive and passionate about technology, sharing insights and engaging audiences
• Manage implementation projects from inception to completion, ensuring alignment with client goals and timelines
• Provide training and ongoing support to clients, empowering them to utilize Rho’s products effectively
• Gather feedback for process improvements, acting as the primary contact during implementation to ensure a positive client experience
• Collaborate with Sales, Customer Success, and Technical teams for seamless transitions and continuous support, while working with Product and Engineering to address customer issues and suggest enhancements
• Contribute to refining implementation processes and best practices for optimal client outcomes