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Implementation & Product Enablement Manager at Route Genie
Buffalo, NY 14203, USA -
Full Time

Start Date

Immediate

Expiry Date

23 Nov, 25

Salary

85000.0

Posted On

23 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training, Vision Insurance, Conferences

Industry

Outsourcing/Offshoring

Description
Responsibilities
  • Own the end-to-end implementation process, from kickoff through customer go-live, ensuring smooth adoption and measurable outcomes.
  • Design and deploy automation tools, templates, and playbooks that streamline onboarding for high-volume growth customers.
  • Collaborate with Product and Engineering to influence features that improve implementation efficiency and customer experience.
  • Partner with Customer Success to ensure seamless handoff and continuity of customer outcomes.
  • Continuously analyze and improve implementation metrics (time-to-value, activation, satisfaction).
  • Build repeatable processes and training content (e-learning, in-app guides, knowledge base) that empower customers and internal teams.
  • Act as a voice of the customer, feeding implementation challenges and insights into product roadmaps.