HEY FUTURE DAYBREAKERS!

Join us on a mission fueled by these core values:

• Are united by our Mission to build a world where every young person benefits from mental health support.
• Have a high bar - we’re a small team of only A players that are hard-working and determined to win.
• Do more with less - we value efficiency and output over hours worked, and thrive working in an environment where every dollar matters.
• Value humor and fun at work - this job can be hard, and bringing humor to work can make every day more fun.
• Communicate clearly and openly - we value transparency and clear and direct communication.

THE IDEAL CANDIDATE WILL BRING THE FOLLOWING EXPERIENCE:

• Project management / organization- has project managed a large portfolio of multi-step client implementations, keeping everything on track while flagging risk and dependencies
• SAAS technical onboarding- has performed technical onboarding for new clients including product configuration and setting up secure file transfers.
• Client-facing support experience- has worked with external clients to support technical product set-up and troubleshooting; has experience acting as an external representative of the company
• Startup Orientation- loves the energy, scrappiness, and constant evolution that comes with working in a start-up.

WHY JOIN US?

• Make a meaningful impact by increasing access to youth mental health care.
• We are looking for ownership in a fast-paced, mission-driven environment where you’ll have autonomy, career growth opportunities, and the ability to drive impactful change.
• Drive strategy and innovation in digital marketing and user growth.

ABOUT THE ROLE

The K12 Partnership Success Team at Daybreak is responsible for new school district launches and activation, as well as contract renewals and expansions. The Implementation Project Manager (IPM) will play a key role in ensuring that districts launch smoothly and activate quickly. The IPM will be responsible for timely and accurate staff account creation and product configuration, working with school district IT personnel on secure file transfers, effective tracking and management of launch and activation milestones and dependencies, and keeping all launch materials updated through collaboration with content owners. The IPM will work closely with Account Managers and Customer Success Managers keep launches on track and ensure we are prioritizing our efforts to have the most impact. Through strong project management the IPM will directly impact the team’s launch and activation KPIs. Additionally, the IPM will play a key role in the mid-July through October back to school season where we will re-launch over 100 school districts and launch an estimated 30 new school districts.

OTHER RESPONSIBILITIES

• Serve as team technical expert for staff staff account creation and referral submission, acting as an internal resource for CSMs & CELs needing support before going to #tech-concierge
• Lead project management of special projects such as back to school district “re-launches” and Daybreak inclusion in student enrollment packets
• Keep launch materials updated as programs and policies change. This includes slide decks, promotional materials, product enablement materials, district project plan templates, etc.