Description:
The Implementation Project Manager (IPM) has primary responsibility for the onboarding success of new clients, along with existing clients who add new services. The IPM will develop, execute and manage implementation and training plans including needs assessment, timelines, resource assignment, and client relationships. The IPM must be able to collaborate with cross-functional teams regarding the project status, issues, risk management, and achievement of deadlines. The IPM plays an integral role in the success of the project from close of sale to go-live. The IPM will monitor the client progress report, conduct weekly readiness assessments with the client pre go-live, and continue weekly progress meetings post go-live. The ideal candidate will have a proven track record of successful implementations and outstanding customer service skills.

EDUCATION / PROFESSIONAL CERTIFICATIONS OR LICENSES REQUIRED:

• Bachelor’s degree from an accredited school or university preferred

EXPERIENCE REQUIREMENTS:

• 2 years prior experience in project management.
• Content management / backend website development experience strongly preferred.

AMERICANS WITH DISABILITIES ACT STATEMENT:

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals

• Manages implementation of all Remedy Suite products including services.
• Develops and manages project plans and checklists.
• Works in conjunction with Implementation Specialist, Implementation Developer, Training Specialists, and Designer to ensure deadlines are met and milestones are achieved.
• Develops timelines and coordinates weekly client meetings and individual training.
• Identifies issues which may impact success of project and makes recommendations as needed for additional training and/or expectation resets.
• Serves as the main point of contact for Physician offices during the implementation and post go-live.
• Holds weekly meetings to monitor practice progress utilizing the Readiness Checklist and manages the Action Plan which logs issues, assignment, resolution, status and risk to project success and acts as a product resource for the client.
• Provides project status updates to RemedyConnect leadership.
• Reviews and updates CRM regularly for project status visibility companywide.
  Requirements: