1. Project Leadership & Strategic Delivery

• End-to-End Orchestration: Develop, coordinate, and track comprehensive implementation plans and resource schedules to ensure high-quality, on-time delivery.
• Strategic Kickoffs: Lead implementation kickoffs to discover school-specific goals, set clear role expectations, and verify project timelines. You may be required to cross-train on some specific module implementations to provide continuity and implementation delivery as needed.
• Milestone Management: Conduct regular reviews of staffing, timelines, and process expectations, providing schools with absolute clarity on their implementation status.
• Feedback Integration: Proactively solicit school feedback to ensure stakeholders have the necessary context and confidence as they move through the implementation lifecycle.
• Risk Tracking & Resolution: Maintain a continuous view of implementation health for each school by tracking risks surfaced by school stakeholders or flagged internally by implementation staff, reviewing open items during periodic strategic project reviews, and driving each risk toward resolution.

2. School Success & Change Management

• Stakeholder Coordination: Serve as the primary escalation point and relationship owner for assigned schools. Independently manage escalations and challenging conversations with school leadership. Partner with school-based project managers to drive effective change management and clear communication across all school departments, reducing friction and ensuring schools have direct access to leadership support.
• Accountability: Ensure school personnel are tracking toward their goals by completing required self-paced training and attending live sessions with Veracross experts.
• Tool Integrity: Own Salesforce project setup and administration for all APAC implementations across all product lines, ensuring consistent project structure and data accuracy. Maintain and update other Veracross project management tools to ensure data accuracy for all assigned accounts.