JOB SUMMARY

Implementation Specialist
Remote ( EST timezone)
Contract to perm
SaaS healthcare industry
The Alexander Technology Group is searching for a contract to hire Implementation Specialist to join a growing SaaS healthcare company in a client facing role to guide customers through the technical implementation. If you have the qualifications for the role, please reach out to Chris McMillan at cmcmillan@alexandertg.com with an updated resume.
The Role:

The right candidate will be a customer-focused Implementation Specialist with strong API integration experience to guide new clients from post-sale to go-live. In this role, you’ll own onboarding, configure integrations, train users, and ensure a seamless product launch experience.

• Lead technical onboarding and product setup for new customers.
• Configure and test API integrations in collaboration with the development team.
• Serve as the main point of contact during implementation, ensuring clear communication and timely progress.
• Create documentation and training resources for customers and end users.
• Track milestones and deliverables using Salesforce.

Experience:

• 3+ years in a customer-facing role, ideally in SaaS or software onboarding.
• Hands-on experience with API integrations and technical configurations.
• Experience in healthcare, EMR, EHR or related industries
• Strong communication, organization, and project management skills.
• Ability to manage multiple projects and meet deadlines.

Please reach out to Chris McMillan at cmcmillan@alexandertg.com with an updated resume.

• Lead technical onboarding and product setup for new customers.
• Configure and test API integrations in collaboration with the development team.
• Serve as the main point of contact during implementation, ensuring clear communication and timely progress.
• Create documentation and training resources for customers and end users.
• Track milestones and deliverables using Salesforce