Implementation Specialist at Alpine IQ (AIQ)

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Problem-Solving, Customer Success, CRM Systems, Onboarding Tools, Organization, SaaS

Industry

Software Development

Description

About the Role As an Implementation Specialist, you’ll be the bridge between Sales and Customer Success—ensuring each customer experiences a seamless, high-impact onboarding journey. You’ll guide clients through setup, training, and configuration, ensuring they understand the value of our software and feel confident using it. Your goal is simple: set every customer up for success What You’ll Do Customer Onboarding & Training Serve as the primary point of contact for new customers, delivering a warm and professional onboarding experience. Create and execute tailored onboarding plans that align with customer goals. Conduct engaging one-on-one and group training sessions to teach product functionality and best practices. Assist customers with configuration and customization to meet their unique business needs. Support & Troubleshooting Provide responsive support and guidance during onboarding. Troubleshoot technical or process issues, escalating to internal teams when necessary. Documentation & Process Improvement Develop and maintain onboarding guides, help articles, and training resources. Ensure all documentation stays current with product enhancements. Collect feedback and share insights with product and success teams to continually improve the customer experience. Customer Engagement & Growth Monitor onboarding progress and ensure customers are realizing value quickly. Identify opportunities for account expansion or additional service adoption What We’re Looking For Excellent communication and interpersonal skills—able to explain technical concepts clearly. Strong problem-solving skills with a proactive, customer-first mindset. Experience with CRM systems and onboarding tools. Highly organized with the ability to manage 45–50 concurrent accounts. Passion for helping customers succeed in a fast-paced SaaS environment. Qualifications Bachelor’s degree or equivalent work experience Prior experience in customer onboarding, implementation, or customer success (SaaS experience preferred) Authorized to work in the U.S. Benefits Medical, Dental, Vision, and ancillary benefits 401(k) Company Match Flexible Time Off Home Office Benefit Paid Parental Leave Virtual Events Company Laptop and More! Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀

Responsibilities

As an Implementation Specialist, you will guide clients through setup, training, and configuration to ensure a seamless onboarding journey. You will also monitor onboarding progress and identify opportunities for account expansion.