This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.

WHAT YOU’LL BE DOING:

• Coordinate and run training sessions ranging from new user to sophisticated workshops delivered via virtual classroom learning or in person.
• Deliver customer-facing documentation including training curriculum, deliverables, standard methodologies etc.
• Work cross-functionally with customer, PMO, Sales, Solutions Architect and Clinical teams to deliver quality learning sessions.
• Assist the project manager with project plan development and participate in project meetings to include hand-offs, kick-offs, and go-lives.
• Provide training summaries and lessons learned reports.
• Maintain a validated understanding base of Hillrom solutions portfolio and product offerings.
• Conduct and participate in site assessments.
• From time to time have responsibility for directory builds to support project deployments.
• Participate in go-live and post launch support and deployment activities.
• Proactively identify areas of opportunity for the development and execution of new processes and problem-solving tools to improve Care Communication effectiveness and efficiency.
• Solicit and report product improvement feedback to Product Management.
• Generate and encourage engagement during client interactions to help drive user retention of training concepts and end-user adoption.
• Being the Liaison to clients for system requests/issues/problems and relating that information back to the Hillrom internal teams.
• Proven track record to explain sophisticated concepts in a way that others can grasp easily, especially when Introducing technical concepts to new- and non-technical users.
• Assist the upgrade team to ensure device upgrades and replacements are implemented efficiently and serve as liaison between customer and technical support as needed.
• Building rapport and ensuring customer satisfaction which drives future site reference ability.
• Travel up to 75%