Implementation Specialist at Breadcrumb

, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Orchestration, Client Training, Technical Configuration, Cross-Functional Transition, Performance Tracking, Customer Support, Communication, Project Management, Analytical Skills, Technical Aptitude, Problem-Solving, Active Listening

Industry

Software Development

Description

Location: Melbourne Full Time Work Setup: Hybrid, 2-3 days/week in office Level: Entry Level/Junior We are looking for our first dedicated Implementation Specialist to join our team. This role will serve as the primary point of contact for new customers during the most critical part of the customer journey: the first 90 days. This role is responsible for the technical configuration, workflow design, and educational onboarding of new accounts. Ensuring customers achieve "First Value" rapidly and build the foundation for long-term customer retention. This role is ideal for someone eager to learn, customer-focused, and ready to develop their career in SaaS Customer Experience. No prior SaaS experience is required; we will train you on everything you need to know. What You'll Do Project Orchestration: Manage the end-to-end implementation lifecycle for a portfolio of new customers, ensuring all milestones are met within the established timeframes. Client Training & Enablement: Facilitate structured training sessions and workshops designed to drive user adoption and proficiency across various client stakeholder groups. Technical Configuration: Execute the initial setup and customisation of client environments, ensuring the platform is optimised to meet specific site requirements. Cross-Functional Transition: Collaborate with the Sales, Support and Customer Success teams to ensure a seamless transfer of knowledge and a frictionless transition from "Implementation" to "Ongoing Support" status. Performance Tracking: Monitor and report on key implementation metrics, including implementation timings, client satisfaction (CSAT), and completion rates. Customer Support: Be prepared to jump in to provide additional support via email, phone, or video calls with product questions and adoption guidance. Who We're Looking For Work Experience: No prior SaaS experience is required; we will train you on everything you need to know. 1-2 years of experience in a professional working environment is preferred but not required. Communication: Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences. Organisational Management: Strong analytical and project management skills; ability to prioritise multiple concurrent projects in a fast-paced environment. Technical Aptitude: A demonstrable ability to learn new software applications quickly and a high level of comfort with digital collaboration tools. Interpersonal Skills: A professional demeanour with a focus on problem-solving, active listening, and a positive attitude, ready to thrive in a collaborative team environment. Why You'll Love Working at Breadcrumb We’re an ambitious, high-performing team-building technology that makes a difference. You will have the opportunity to truly own your craft with autonomy. The genuine opportunity to thrive personally and professionally in a supportive, collaborative environment that values balance and wellbeing. We invest in our teams’ wellbeing and professional development with support that includes paid mental health days off, an EAP, annual individual professional and personal growth funding. Flexibility to work remotely 2-3 days a week. A culture that values curiosity, innovation, and doing great work together to achieve collective success. At Breadcrumb, we are committed to building an inclusive workplace that values diversity of thought and perspective, and reflects a wide range of experiences and ideas. We consider all qualified applicants based on merit, skills, and potential, without discrimination based on any legally protected attributes or status.

Responsibilities

This role manages the end-to-end implementation lifecycle for new customers, focusing on technical configuration, workflow design, and educational onboarding to ensure rapid 'First Value' achievement. Responsibilities also include facilitating client training, collaborating across internal teams for smooth transitions, and tracking key implementation metrics.