Implementation Specialist at Catalis Holdco Inc

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Aptitude, Analytical Thinking, Troubleshooting, Microsoft Office, Documentation Skills, Communication Skills, Customer Service, Organizational Skills, Teamwork, Eagerness to Learn

Industry

Software Development

Description

Description Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible. Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level. What we Offer Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen. This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more! This is an onsite position working out of our Edmonton office Monday through Friday. The Opportunity We are seeking an enthusiastic and eager-to-learn Implementation Specialist to join our dynamic Tax and CAMA team. This entry-level role is perfect for someone with a strong interest in technology who is looking to grow into a more senior position over time. Your primary focus will be learning business rules and product requirements while assisting in configuring software solutions for our clients, under the guidance of experienced team members. You will collaborate with Project Managers, Developers, Quality Assurance Analysts, Customer Success Managers, and Sales team members to support key deliverables and project milestones. This is an excellent opportunity to develop your skills in a supportive environment and contribute to delivering high-quality software solutions to our clients. This is a full-time position working Monday through Friday, 8:00am to 5:00pm Eastern Time (or other time zone as mutually agreed). What you Will do Assist in learning, configuring, and installing software systems and necessary components under supervision. Help create product and project documentation as needed. Support internal team members and occasionally clients (following the sale of solutions) in gathering information to deliver software that aligns with contract provisions. Participate in client training sessions and User Acceptance Testing (UAT). Assist in the transition of implemented solutions to Support and Customer Success Management teams. Communicate with Project Managers throughout the implementation process to share updates, collaborate, and receive feedback. Contribute to tasks that support timely configuration and high-quality solution delivery. Requirements What you Will Need to Succeed Technical aptitude with an interest in analytical thinking and troubleshooting basic to intermediate technical issues. Proficiency in Microsoft Office applications. Ability to multitask and manage time effectively. Strong documentation skills (or willingness to develop them). Effective written and oral communication skills. Comfortable interacting with business users to gather information. Ability to work both independently and as part of a team. Strong organizational skills and a customer-service-oriented mindset. Eagerness to learn and grow in a technical role. Preferred Skills (Not Required) Any experience or knowledge of SQL Server. Basic understanding of Windows environments or development tools. Exposure to business analysis, system configuration, or application setup. Experience in state/county government offices. Familiarity with tools like Jira or Smartsheet. Interest in coding principles. Participation in planning discussions for client information gathering. Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Responsibilities

The Implementation Specialist will assist in learning, configuring, and installing software systems while supporting internal team members and clients. They will participate in client training sessions and communicate with Project Managers throughout the implementation process.