Title: Implementation Specialist
Classification: Exempt/Salary
Reports to: Director, Client Accounts and Operations
Workstyle: Hybrid; 3 days in office
Location: Atlanta, GA – Hybrid
Salary: $68k - $76k Annually

WHO WE ARE:

At Extu, we don’t just play in the market - we are taking over! We’re one of the fastest-growing companies in our space, helping the world’s biggest brands drive revenue through incentives, group travel rewards, and through-channel marketing. Our Partner Experience Platform is a game-changer that makes it all work seamlessly.
We believe in growth—ours, our clients’, and yours. But we know growth doesn’t happen in a vacuum. It takes smart people, shared goals, mentorship, and a culture that values both speed and support. At Extu, we move fast, aim high, and collaborate often. That drive has helped us earn top industry awards and land on lists like Atlanta’s Best and Brightest Companies to Work For® (12 years running) and Top Workplace®—but it’s our people-first mindset that keeps us there.

We are a purpose and values-led organization that offers:

• Working with some of the largest brands in the world
• An innovative technology platform
• A global company, with global opportunities
• An informal, collaborative work environment with close access to senior management

Learn more at www.extu.com

JOB SUMMARY

As an Implementation Specialist, you will play a critical role in launching, managing, and optimizing client programs. This position blends project execution with cross-functional coordination, requiring both technical and interpersonal excellence. You’ll lead program implementations, manage deployment of various projects for the Client Account and Operations teams, and support internal process improvements—all contributing to the success of our client relationships and internal teams.

JOB SPECIFICATIONS (REQUIRED SKILLS)

• 3–5 years of experience in implementation, onboarding, client success, or project management.
• Proven experience in customer-facing roles, ideally in a B2B environment.
• Experience managing timelines, deliverables, and cross-functional coordination. Formal project management training or certification is a plus.
• Strong project management skills, with the ability to manage multiple concurrent projects.
• Background in implementation, client success, technical support, or consulting.
• Excellent communication, presentation, and interpersonal skills.
• Comfort working with software platforms, integrations, and data.
• Ability to understand and explain technical concepts, troubleshoot issues, and work with product or engineering teams.

PREFERRED SKILLS (NON-ESSENTIAL)

• Direct experience with creating and managing incentive programs OR direct experience with channel sales.
• Intermediate level Microsoft Office Skills -Word, Excel, PowerPoint, Access, Outlook, OneNote
• Experience with tools such as CRM systems, project management platforms (e.g., Asana, Jira, Trello), and collaboration tools.

PHYSICAL REQUIREMENTS

• Travel – 15% (meetings with clients)
• Ability to lift 10 pounds (laptop for remote work)
• Move about inside the office for meetings and to access office equipment
• Ability to sit for long periods of time at a computer
• Operate a keyboard for system access and email communication
• Position primarily communicates verbally with clients through in person, video chat, phone and email.

We are a purpose and values-led organization that offers:

• Working with some of the largest brands in the world
• An innovative technology platform
• A global company, with global opportunities
• An informal, collaborative work environment with close access to senior managemen