Implementation Specialist at Faria Education Group

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Presentation Skills, Problem Solving, Creativity, Team Collaboration, Communication, Education Sector Knowledge, Software Implementation, Change Management, Training, Technical Translation, Customization, Project Management, Adaptability, Account Management, Onboarding

Industry

education

Description

We are seeking an energetic individual with 1-2 years of prior experience in onboarding, account management, or customer training to join our EMEA Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding operations & new user training for Atlas. The Implementation Specialist’s primary responsibility is to be the main point of contact between our customers in the MEA and Atlas during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the initial setup of Atlas, ensuring it is configured for success and tailored to meet the unique needs of each customer. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team and is willing to be creative and think outside the box to achieve the broader company goals. What you’ll learn in the first 30–45 days Product knowledge, the hows and whys of using Atlas The nuts and bolts of Atlas as a SaaS business The role of implementation and why good customer experiences matter The context and workflows of international schools and how to best onboard them Key Responsibilities Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software. Show an in-depth knowledge of our products and their capabilities and how they would be used in a school’s process Review and confirm customization of products to facilitate clients’ processes Translate clients’ needs to technical needs and vice versa Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit Keep current on industry changes in education and change management Transition client relationship seamlessly to the School Experience Manager after the implementation period Work with the broader Services & Support Team to identify the best possible approach to project completion Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools What are we looking for? Ability to provide amazing customer service by anticipating our customers' needs even before they know it Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally A problem solver who can make inferences and be creative when troubleshooting Passionate and driven to succeed, always going beyond what’s expected Able and willing to travel onsite or to events when needed A team player who enjoys working collaboratively but with a significant amount of personal accountability An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people Interested in the field of education and invested in transforming teaching and learning Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience Arabic required, other EMEA languages beneficial Remote work permitted, must be located in either the UAE (Abu Dhabi or Dubai preferred) or Poland (Krakow preferred) All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex. Please note: Only shortlisted candidates will be contacted due to a high volume of applicants. Compensation - Competitive salary and opportunities for career development Vacation - We support work/life balance and offer generous Annual leave and Public Holidays Wellbeing Resources - Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits Learning - We encourage continued education, so we suggest ongoing professional development opportunities, and will help cover the cost of professional certifications Team - Friendly atmosphere, group activities, and corporate events Equipment - MacBook Pro or another laptop of your specification Office - Small but cozy office in Krakow for your convenience or remote work ABOUT FARIA EDUCATION GROUP For over 15 years, Faria Education Group has deeply understood the needs of schools, leveraging extensive experience in education. Our dedication to reaching every learner and inspiring every educator has supported over 10,000 schools and 4 million students across 155 countries. We are committed to driving transformative experiences for learners, educators, and families globally. Our integrated SaaS solutions suite supports all aspects of curriculum management (Atlas), teaching and learning (ManageBac), admissions (OpenApply), and school-to-home communications (SchoolsBuddy). With an unwavering commitment to innovation, our technology meets rigorous data protection and security standards, ensuring first-class training and support. Through our innovative online schools (Pamoja and Wolsey Hall), we provide comprehensive educational experiences with IB Diploma and Cambridge online courses, delivering high-quality education to schools and homes worldwide. Join us in our commitment to transforming education and empowering communities worldwide. https://www.faria.org/careers

Responsibilities

The Implementation Specialist will be the main point of contact for customers during the onboarding period, ensuring the successful implementation of Atlas. They will work closely with the Solutions and Client Experience team to tailor the software to meet each customer's unique needs.