Implementation Specialist - Growth at TravelPerk

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Persuasive Communication, Technical/Business Acumen, Customer Centric Quality Control, Problem-Solving, Process Optimisation, Change Management, Consultative Skills, Stakeholder Management, Training Coordination, Data-Driven Recommendations, Adaptability, Cultural Intelligence, Continuous Improvement, Account Management, Technical Support

Industry

technology;Information and Internet

Description

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from travel and SaaS, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. 🎬 Powering Real Work The role The Implementation Team is responsible for the onboarding of all our Premium and Pro customers on the Perk platform, and providing recommendations to optimise the customer experience. We guide new customers from signup to launch, providing consultative, administrative, technical, and educational support to maximise the customer’s experience with the Perk platform. As an Implementation Specialist, you must be a change management and consultative expert who digs in deeply to understand customer needs and provides customers with a tailored solution that meets their needs. You'll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and customer expectations. In order to serve the customer beyond the bounds of the platform you'll produce a thoughtful rollout plan that accurately covers the scope of the specific customer’s needs, including immediate travel and a long term success. As an IS, you'll be both a mentor and an example to the Implementation team and across the Revenue organisation. The IS ensures that new customers are fully prepared to use Perk to book their business travel, by executing platform configuration, providing technical support and troubleshooting, and user readiness. This includes configuring customer accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key customer stakeholders. What you will do Provide the first impression of Perk to all customers in your portfolio and serve as the first point of contact for customers during the implementation process. Define the best onboarding strategy, leading the change within the customers org and providing support in any technical aspects related to the integrations and account setup. That means preparing and executing onboarding plans through the use of project management. Carry out consultative conversations with customers to collect their requirements. Proactively providing customers with recommendations with your experience and data-driven best practice recommendations. Drive customer onboarding forward by providing influential recommendations and creating urgency for customer stakeholders. Manage the rollout of a new platform for your customers; providing guides, templates, and recommendations to the customer for how to ensure adoption and long-term success of the platform. Take full ownership of timeline, rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting customers and, in essence, being the subject matter expert in the area of change management. Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training. Validate customer configuration and account satisfaction by monitoring customer booking behaviour post-implementation and proactively offering support or recommendations. Embrace a pattern of execution, assess, improve, repeat and evolve as the team and organisation evolve. Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues. Additional attributes of an Implementation Specialist Proven track record of successfully managing and delivering complex projects. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away. Solid level of Project Management, Persuasive Communication, Technical/Business Acumen and Customer Centric Quality Control skills. A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your customers and must understand what they need to be a happy customer for the long term. Willingness to seek out ways to improve and develop a mindset of continuous improvement. Excited by challenges and have a personal drive to make a difference. Excellent problem-solving and process optimisation skills, with the ability to identify inefficiencies and implement effective solutions. Comfortable working in a fast-paced, high-growth environment and managing competing priorities. As part of the Growth Markets team, we partner with a wide range of emerging markets, offering the unique opportunity to collaborate with diverse cultures around the world. This role thrives on adaptability, curiosity and cultural intelligence — embracing the richness of different perspectives while navigating challenges with resilience and creativity. With multiple points of contact globally, success comes from building strong relationships, reading the room and adjusting your approach to connect across cultures. Role requirements 1+ years of relevant professional experience, either as an Implementation Specialist, Sales, Customer Care, Account Management, Project Management or other related roles. Demonstrated overachievement against targets/goals & expectations in previous roles. Just to let you know This will be a permanent assignment based in our Barcelona hub. Polish language is a plus but not mandatory. Our benefits 💰 Competitive compensation, including equity in the company; 🌴 Generous vacation days so you can rest and recharge; 💊 Health perks such as private healthcare or gym allowance, depending on location; 🧩 "Flexible compensation plan" to help you diversify and increase the net salary; 🥳 Unforgettable Perk events, including travel to one of our hubs; 💙 A mental health support tool for your well-being; 📒 Exponential growth opportunities; 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice. 🌎 "Work from anywhere" in the world allowance of 20 working days per year. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security@perk.com, and we will confirm whether it is legitimate.

Responsibilities

The Implementation Specialist is responsible for onboarding Premium and Pro customers on the Perk platform, ensuring they are fully prepared to use it for business travel. This includes executing platform configuration, providing technical support, and conducting tailored training sessions.