Are you passionate about technology and excited by the idea of joining a growing software company? Do you thrive in a fast-paced environment where you can make a real impact? If so, we want to hear from you!
As an Implementation Specialist you’ll play a crucial role in onboarding new customers, ensuring seamless implementation, and helping them get the most out of our platform. You will be responsible for configuring solutions, conducting training, and optimizing our onboarding process for efficiency and scalability.
This is a fantastic opportunity to be part of an innovative and dynamic team where your ideas and expertise will shape the future of our customer success strategy.
Key Responsibilities
- Conduct online training sessions to onboard new customers.
- Understand customer booking and reporting requirements and tailor solutions accordingly.
- Configure and build customer environments using Salesforce tools.
- Support customers through their first three months
- Solve technical challenges and implement solutions that align with customer needs.
- Identify opportunities to streamline and improve onboarding through automation.
- Provide feedback to improve both the platform and the onboarding experience.
- Manage and oversee implementation projects from start to finish, ensuring timely delivery and customer satisfaction.
- Work closely with internal teams to align project goals, expectations, and deliverables.
- Develop project plans, timelines, and risk management strategies to ensure smooth execution.
What We’re Looking For
We’re looking for a tech-savvy problem solver with a passion for customer success. The ideal candidate will have:
Essential Qualifications & Skills:
- Experience in software implementation
- Salesforce.com experience (implementation or projects).
- Excellent communication and training skills.
- The ability to translate technical concepts into simple, clear instructions for customers.
- Strong problem-solving skills and a passion for technology.
- The ability to thrive in a fast-paced startup environment.
- Availability to work from our Basingstoke office at least 3 days a week.
- Proven experience in project management, handling multiple customer implementations simultaneously.
- Ability to define project scopes, set clear objectives, and track progress effectively.
Bonus Skills:
- Experience with Salesforce automations (Flows, Apex, or integrations).
- Interest in learning coding and development to improve implementations.
- A passion for improving processes through automation and innovation.
The Ideal Candidate
We’re looking for someone who:
- Puts customers first, ensuring they have the best possible onboarding experience.
- Stays cool under pressure and can manage multiple projects at once.
- Takes ownership & works autonomously, while collaborating with the team.
- Thinks outside the box, coming up with new ways to enhance onboarding at scale.
- Wants to be part of a fun, innovative, and fast-moving company.
- Has strong organizational skills with the ability to lead and drive implementation projects forward.
What We Offer
- Competitive salary – commensurate with experience. Let’s talk!
- Stock options – be part of our success story.
- Pension scheme – plan for the future.
- A dynamic startup environment – where your ideas matter.
- Career growth opportunities – we invest in your development.
Job Types: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Basingstoke RG24 8N
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