What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.
We are looking for an Implementation Specialist with a strong focus on customer training, onboarding, and project coordination to join our growing team. In this role, you’ll work closely with healthcare organizations—radiology groups, hospitals, and imaging centers—to guide them through successful onboarding, ensure they understand and adopt our platform, and serve as a trusted partner during the early phases of their journey.
You’ll lead training sessions, coordinate implementation milestones, and work cross-functionally to ensure our customers are confident and empowered to use our imaging solution effectively.

REQUIRED QUALIFICATIONS

• 2–5 years of experience in customer onboarding, training, project coordination, or implementation — preferably in healthcare, medical imaging, or SaaS.
• Strong presentation and facilitation skills, with experience leading customer-facing training sessions (virtual and/or in-person).
• Proven ability to manage multiple projects or onboarding timelines simultaneously.
• Exceptional communication and organizational skills.
• Comfortable working with both clinical and non-clinical stakeholders.
• Experience working with healthcare technology platforms or understanding of imaging workflows is a plus (but not required).