WHY TRUEACCORD?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
The Implementation Specialist plays a vital role in ensuring the successful onboarding of clients by managing projects with precision, organization, and effective communication. This role operates independently with small to mid-sized projects from start to finish, shaping processes that directly improve customer success and operational efficiency, while also serving as a key support resource for complex Enterprise-level implementations.

QUALIFICATIONS & SKILLS

• Demonstrated ability to learn technical concepts quickly; prior exposure to software implementations is a plus but not required.
• No Project Management Professional certification necessary; we value aptitude and willingness to grow.
• Familiarity with regulatory environments is welcome but not mandatory; we’ll provide meaningful training on compliance processes.
• Strong organizational skills and attention to detail, with the ability to follow and improve repeatable implementation steps.
• Proven collaborator who communicates effectively with cross-functional teams, stakeholders, and senior leaders.
• Analytical thinker who can manage task lists, prioritize work, and highlight risks or opportunities.

EDUCATION

• Bachelor’s degree or equivalent relevant experience
  Compensation Disclosure: This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
  We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

• Independently manage Computer System Validation (CSV) client onboarding projects, ensuring each deployment meets quality and regulatory standards.
• Support enterprise-level implementations by coordinating logistics, tracking progress, and escalating roadblocks in partnership with the Lead Senior Implementation Manager or Implementation Manager.
• Draft and distribute weekly status reports, meeting minutes, and updates to the Book of Work; set agendas and coordinate stakeholder meetings.
• Maintain Risks, Assumptions, Issues, and Dependencies (RAID) logs, proactively following up on action items to keep projects on track.
• Establish and organize project folders and document repositories, serving as the lead document manager throughout the onboarding lifecycle.
• Track daily and weekly tasks, monitor deadlines, and identify risks early to ensure smooth, timely implementations.