Implementation Sr. Manager (Client Success) at CareSource

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

164800.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Cross-functional Collaboration, Stakeholder Management, Problem Solving, Growth Initiatives, Reporting, Governance, Contract Development, Prioritization, Strategic Planning, Financial Modeling, Analytical Skills, Agile Methodology, Matrix Management, Communication, MS Project

Industry

Insurance

Description

Job Summary: The Implementation Sr. Manager serves a critical role in driving the implementation of instED's growth initiatives. Working directly with the VP, Customer Experience this role will work cross-functionally to drive growth projects across instED's growth pillars: risk-bearing entities, strategic partners and contractors. Key to success in this position is the ability to work across the organization at all levels, as well as with stakeholders from outside the organization. The Implementation Manager must be a proactive problem solver, with a strong bias for action, able to drive progress across complex growth projects. Essential Functions: Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts. Helps build reporting and governance structures for initial oversight. Works to identify, escalate and address immediate priorities. Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan. Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts. Develops and maintains Client/Strategic Partner contracting process. Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up. Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline. Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights. Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes. Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions’ teams, when needed), develops and maintains financial models. Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up. Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate. Supports any other Growth & Implementation projects as directed. Perform any other job related duties as requested. Education and Experience: Bachelor's degree required Master's degree in Business Administration, Public Health or related field preferred Equivalent years of relevant work experience may be accepted in lieu of required education Five (5) years Operational Project Manager experience required Three (3) years of experience in Healthcare, Health Insurance, Payer-Provider Relations required Healthcare non-profit, Consulting and/or Startup experience preferred Medicare Advantage and/or Managed Medicaid strategy, operations, and policy experience preferred Competencies, Knowledge and Skills: Strong motivation to work in a mission-driven organization that is improving the health and well-being of people with significant needs Able to work in a fast-paced, growth-oriented environment and thrive in start-up culture Strong analytical skills: expert-level fluency in MS Project, Excel and PowerPoint is required; proficient in remainder of MS Office/Teams/Sharepoint suite and Confluence Demonstrated proficiency in developing and reviewing contracts; can ensure contracts include resources, provisions and requirements that position instED for success High level of verbal and written communication skills, including effectively preparing for and developing meeting / agendas and presentation materials and efficiently facilitating complex, cross-functional internal and client meetings Experience creating and managing a project budget, strategic thinking, ability to identify high vs low priority activities Strong discipline in running complex, multi-stakeholder projects in an agile way Demonstrated ability to manage complex strategic projects from opportunity identification to execution Demonstrated ability to matrix-manage staff, up to and including C-Suite of both internal company and external Clients/Strategic Partners An excellent team player, ability to work effectively and flexibly in a team environment Strong bias for action with a commitment to getting things done Intellectual curiosity Bias toward assuming positive intent and finding a path to “yes” in challenging situations Strong tolerance for and comfort with navigating new opportunities for which processes/procedures do not exist yet Licensure and Certification: Project Management Professional (PMP) certification preferred Six Sigma or equivalent certification preferred Agile/scrum master certification preferred Working Conditions: General office environment; may be required to sit or stand for extended periods of time Remote Working from Home during standard work hours Up to 15% (occasional) travel based on the needs of the department may be required Compensation Range: $94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. The CareSource mission is known as our heartbeat. Just as we support our members to be the best version of themselves, our employees are driven by our mission to create a better world for members, stakeholders and providers. We are difference-makers who combine compassionate hearts with our unique business expertise to make every opportunity count. Each claim, each phone call, each consumer-centric decision is a chance to change the world for one member, and our employees look for ways to do that every day. The challenge is, there is no one right way to be the difference and we’re looking for people like you that will rewrite that definition every day. We do what it takes to form creative solutions that make our community and the world just a little better. Discover what it means to be #UniquelyCareSource.

Responsibilities

This role drives the implementation of strategic growth initiatives by working cross-functionally with various departments and external partners to develop and execute integration plans. Key duties include building governance structures, managing contract processes with clients, driving project prioritization, and preparing analyses and reports to inform executive decision-making.