YOUR MISSION

At rightflow, we’re transforming how legal service providers work. As our new Customer Success Manager, you’ll play a key role in ensuring our customers don’t just adopt rightflow — they thrive with it. You’ll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform.

Your core responsibilities:

• Own the onboarding process: Guide new customers through setup, implementation, and rollout of rightflow in their organization.
• Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success.
• Ensure customer success: Train and support end-users, build learning paths, and support internal change processes.
• Support customer growth: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.
• Drive change: Help our customers transition from old processes to digital workflows with empathy and structure.
• Bridge departments: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.
• Continuously improve: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
• Take ownership: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done.

ABOUT US

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software

• Own the onboarding process: Guide new customers through setup, implementation, and rollout of rightflow in their organization.
• Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success.
• Ensure customer success: Train and support end-users, build learning paths, and support internal change processes.
• Support customer growth: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.
• Drive change: Help our customers transition from old processes to digital workflows with empathy and structure.
• Bridge departments: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.
• Continuously improve: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
• Take ownership: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done