Implementation Support Specialist at Abbott Pediatrics

, , United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

122700.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving Skills, Analytical Skills, Critical-Thinking Skills, Organizational Skills, Planning Skills, Microsoft Office, CRM Skills, Public Speaking, Relationship Building, Product Knowledge, Salesforce, Teamwork, Initiative, Time Management

Industry

Hospitals and Health Care

Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Implementation Support Specialist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position is a remote based position for in the Abbott Point of Care, Diagnostics Division. Abbott Point of Care develops, manufactures and markets critical medical diagnostic and data management products for rapid blood analysis. The i-STAT System is an advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The i-STAT System has the industry’s most comprehensive menu of tests in a single, with-patient platform, including tests for blood gases, electrolytes, chemistries, coagulation, hematology, glucose, and cardiac markers. Abbott Point of Care has an exciting opportunity for an Implementation Support Specialist (ISS). The ISS will be a part of a dynamic field support service team that is responsible for driving the successful implementation and verification of our products within assigned geographical regions. Key responsibilities will include collaborating with lead IPMs, providing best-in-class execution of implementation activities and tasks in support of company's portfolio of products, and engaging with key personnel to restructure customer processes to better facilitate patient care through use of the company's products. You will continue Abbott’s 130+ year tradition of bringing new products and technologies to the world that create more possibilities for more people at all stages of life. WHAT YOU’LL WORK ON Coordinate and execute on Performance Verifications, End User Training, and Go Live Support within an implementation case. Ensure all administrative tasks are completed promptly and accurately, including updating Salesforce (Summit) with project notes and milestone dates, along with expense reporting, and other items as needed. Understands customer needs and builds relationships with key stakeholders within accounts and able to articulate the benefits of point-of-care testing. Demonstrate thorough understanding of key product attributes and product demonstrations. Required Qualifications Bachelor's degree, preferably in Medical Technology, Nursing, Respiratory Therapy or a related field of study; Associate’s degree is acceptable with additional experience and demonstrated competence. Self-starter that is motivated to roll up their sleeves and is motivated by both personal success and the success of the team. Strong customer service orientation with ability to form and develop interpersonal, professional relationships; display socially and professionally appropriate behavior. Superior communication skills with a demonstrated ability to convey information clearly and concisely. Ability to work independently and as a team member. Ability to manage multiple assignments across geography. Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills. Ability to prioritize; strong organizational and planning skills. Ability and aptitude to provide solutions and contingency plans through comprehensive review of alternatives. Ability to speak confidently in public and to present material to upper management. Strong Microsoft Office and CRM (Sales Force) skills Must be willing to travel 75% of the time, including overnight travel, by all means necessary in assigned territory and other locations in the US to support business needs. This role is eligible for a company car. Preferred Qualifications Knowledge of healthcare systems, specifically the Laboratory, Emergency Department, Free Standing Emergency Departments, and Urgent Care Centers. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $61,300.00 – $122,700.00 In specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Support & Administration DIVISION: APOC Point of Care LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Work requiring repeated bending, stooping, squatting or kneeling Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

The Implementation Support Specialist will coordinate and execute performance verifications, end user training, and go-live support. They will also engage with key personnel to restructure customer processes to facilitate patient care through the use of the company's products.