We are looking for an Implementation Coordinator to join our Client Delivery team. The Implementation Coordinator will be responsible for managing and overseeing implementations from start to finish. By collaborating with external consultants to coordinate and support the implementation process, the Implementation Coordinator will ensure successful and high-quality LEAP implementations. This position will report to the Manager of Client Delivery.
About LEAP LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.

MEET THE TEAM

Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.
With a strong foundation of knowledge, support and resources at your fingertips and exposure to all aspects of our business, you’ll find the perfect jumping on point with room to grow in new and surprising directions.
Whether you’re looking for a leg up in a new industry or building your skills to explore your next career move, you’ll be right at home in a fast-moving business that values initiative, hard work and innovative thinking.

REQUIRED QUALIFICATIONS

• Proven ability to manage projects from start to finish, with strong organizational and planning skills.
• A strong customer orientation, with the ability to build rapport and manage client relationships effectively.
• Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
• Basic understanding of IT systems, software, or the specific technology being implemented.
• Ability to troubleshoot issues, identify and resolve project roadblocks, and make informed decisions independently.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job
• Experience working in Software as a Service (SaaS), legal or legal tech industry (optional).

• Managing own implementation pipeline and seeing implementations through from start to finish.
• Ensuring that a high standard of data entry is maintained in internal systems.
• Checking client’s PCs for System Requirement compatibility using remote access software.
• Scheduling all implementations that are kept in-house for onboarding.
• Liaising with clients and setting their expectations for the data migration.
• Following up with clients after the implementation.
• Obtaining Implementation Surveys Answering clients’ pre-implementation queries.
• Assist external consultants with client queries Identify & resolve issues and enquiries from members of the team including Partner Network and Clients.
• Maintain Implementation documentation, policies, and procedures.
• Monitor correct use of LEAP policies & procedures.
• Revising Implementation processes to improve client & consultant experience.
• Assist with organizing required training, presentations, and events for external consultants.
• General Troubleshooting