Job Title: Import Agent
Department: Maine
Reports to: Branch Manager
Job Type: Non-exempt
Pay: $19.23 to $28.46 an hour depending on experience
Location: South Portland, Maine
100% in office: Monday through Friday: 8:30 to 5:00

POSITION OVERVIEW

The Import Agent plays an important role in supporting OCEANAIR’s import operations by ensuring the smooth and timely movement of international shipments. This role is responsible for processing import documentation, coordinating with carriers and customs brokers, and delivering excellent service to clients and partners. Working closely with team members, the Import Agent ensures compliance with U.S. Customs regulations and company procedures while maintaining accuracy and attention to detail.
This position is ideal for someone who is highly organized, dependable, and ready to strengthen and grow their foundation in international logistics.

TOP SKILLS & QUALIFICATIONS

• 1–3 years of hands-on experience in freight forwarding operations preferred.
• Basic understanding of import processes, U.S. Customs, and PGA requirements; knowledge of customs compliance regulations is a plus.
• Proficiency in Microsoft Office and willingness to learn logistics software; experience with CargoWise or other freight forwarding systems is advantageous.
• Highly organized with strong attention to detail, ability to multitask, and a sense of urgency.
• Strong numerical, verbal, and written communication skills.
• Ability to work collaboratively in a team and manage multiple priorities effectively.

WORK ENVIRONMENT:

• Office-based role with standard business hours
• Requires use of computers, monitors, phones, and other standard office equipment
• The ability to sit or stand for extended periods; occasional lifting (up to 20 lbs) may be required
  This job description is intended to describe the general nature of the work being performed. It is not an exhaustive list of all responsibilities or duties. OCEANAIR is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities in compliance with the Americans with Disabilities Act.
  100% in office
  Monday through Friday: 8:30 to 5:0

• Process Import Documentation – Prepare, review, and organize import documents with a high degree of accuracy to ensure compliance with U.S. Customs and Partner Government Agency (PGA) regulations. Maintain proper recordkeeping and verify that all required information is complete before submission to avoid delays or penalties.
• Coordinate Shipments with Precision – Communicate daily with carriers, customs brokers, and international partners to track shipments, confirm scheduling, and resolve any discrepancies. Ensure routing and delivery arrangements are precise and on time to keep shipments moving efficiently from origin to final delivery.
• Manage Email Communications – Handle large volume of incoming and outgoing emails with clients, carriers, and internal teams. Respond promptly and professionally to inquiries, provide timely updates, and escalate issues as needed to maintain smooth operations and strong customer relationships.
• Ensure Compliance – Adhere strictly to company policies and government regulations, including U.S. Customs, PGA, and industry standards. Assist in resolving discrepancies or delays quickly, flag compliance risks when identified, and contribute to maintaining a strong culture of regulatory responsibility within the department.
• Support to Clients – Provide proactive, solutions-focused communication to clients by giving timely shipment updates, responding to inquiries, and addressing concerns with professionalism. Work to build trusted client relationships by ensuring accuracy, transparency, and responsiveness in every interaction.
• Collaborate with Team Members – Partner closely with colleagues, supervisors, and other departments to share critical shipment information, resolve issues, and ensure operational efficiency. Contribute to a positive team environment by supporting others, maintaining reliability, and working together to achieve department and company goals.