Import Customer Service Clerk (Ocean Freight)

at  Yusen Logistics UK

VTFRAI00755

City:
London
Department
International Freight Forwarding
Status
Full Time
Type
Permanent
Import Customer Service Clerk (Ocean Freight Forwarding)
Marsh Way, Rainham, RM13 8EU
The Company
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for an enthusiastic Import Customer Services Clerk with experience of ocean freight forwarding to join our committed team in our Rainham office.
The position holder will provide excellent customer service to the Import clientele of Yusen Logistics (UK) Ltd. They will continuously review ways of working to ensure shipments are managed efficiently and ‘right first time’. They will develop industry knowledge to support identification, delivery and enhancement of Margin opportunities.
This role offers the opportunity to work 3 days remotely and 2 days in the office (subject to business requirements). The starting salary for this role is £31,000 - £36,000 per annum (DOE).
The Benefits

• Starting salary of £31,000 - £36,000 per annum (DOE)

• 25 days’ holiday (excluding bank holidays) and 5 days’ Volunteer Leave per year

• Opportunity for Unpaid Leave subject to management approval
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On-Site Mental Health First Aiders
• Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Tailored development and career opportunities
• Health Cash Plan
• KareHero

Key responsibilities:

1. Operational

• Manage Import container movements on behalf of clients
• Work closely with Yusen origin offices to ensure consignments move correctly on time
• Provide transactional service supports such as Customs clearance and haulage
• Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
• Communicate and escalate to team members and Management wherever necessary
• Ensure total accuracy of all information and high standards of operational service are met at all times
• Observe deadlines and SOP

1. Commercial

• Provide ad-hoc freight quotations on request, using every opportunity to up-sell Yusen services
• Monitor and control all cost and revenue at job-file level
• Confirm and process all job-file invoicing

Key requirements:

• Experience in Ocean Freight Forwarding (essential)
• Good administration skills
• Excellent Customer Services skills
• Proactive and flexible approach
• Excellent stakeholder management skills
• Ability to prioritise and work under pressure
• Attention to detail
• Excellent communication skills (written and verbal)
• Strong numeracy/literacy
• Basic IT; Microsoft Office, In-house systems
• Experience of using Cargo Wise, FCL & LCL (essential)

We thank all applicants for their interest, however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential

Please refer the Job description for details