REQUIREMENTS:

• Certification: Valid Customs Competency Test for Declarants (SC 401) certification from Singapore Customs.
• Location Changi Megaplex

1. Documentation & Compliance

• Verify and process incoming pre-alerts and shipping manifests using in-house systems.
• Prepare, submit, and manage Customs permits (e.g., TradeNet declarations, GST payments, refunds/cancellations).
• Liaise with Singapore Customs and relevant agencies for regulatory compliance.
• Print and maintain records of clearance documents for audits.

1. Operational Coordination

• Notify internal teams (Warehouse, Customer Service) and consignees on shipment status (hold/release, GST payment).
• Resolve shipment holds by coordinating with overseas counterparts and customer service teams.
• Respond promptly to import/export enquiries from stakeholders.

1. Process Improvement & Reporting

• Generate monthly reports on clearance timelines, GST payments, and permit status.
• Collaborate with overseas teams to optimize workflows and reduce delays.
• Track and escalate outstanding tasks (e.g., pending permits, unpaid GST) to ensure resolution.

1. Cross-Functional Collaboration

• Verify payment records with the Finance team.
• Support ad-hoc projects to improve operational efficiency.