· To ensure the smooth facilitation and processing of customer’s shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.

KEY SKILLS AND QUALIFICATIONS:

• Education: Bachelor’s degree in logistics, supply chain management, or a related field.
• Experience: 2-4 years of experience in logistics, supply chain. Experienced in Import/Export.
• Technical Skills: Proficiency in logistics software (e.g., ERP systems, TMS), and data analysis tools.
• Communication Skills: Excellent verbal and written communication skills; ability to interact with various stakeholders.
• Problem-Solving: Strong problem-solving skills; ability to think critically and make decisions quickly.
• Organizational Skills: Strong organizational skills with attention to detail; ability to manage multiple tasks simultaneously.
• Teamwork: Ability to work effectively in a team environment and collaborate with others.
  Job Type: Full-tim

· Strong Understanding of Import/Export regulations and documents.
· Assist freight forwarders and customs brokers with import and export issues associated with all shipments.
· Receiving bookings from Customers to arrange shipments from point of origin to final delivery point.
· Instructing overseas partners to arrange shipments from point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
· To provide quotations to overseas partners and customers.
· To request information from customers for the preparation & submission to the Customs system and for delivery to the customer avoiding unnecessary delays.
· To negotiate the rates with overseas partners, carriers, and local transporters to guarantee the best cost for customers inquires
· To liaise with Shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.
· To resolve service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company
· To update and maintain shipping line rates and customer schedules
· To maintain and pass KPI service standards
· To support the management and account managers/BDM’s by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
· To work effectively with other team members to ensure good operating procedures and practice.