Your tasks:

• Independent processing and handling of national and international customer orders
• Coordination of import and export processes, including the necessary shipping and customs documentation.
• Coordination of delivery dates and close cooperation with customers, freight forwarders, suppliers and internal departments.
• Monitoring of supply chains and ensuring timely order processing
• Maintenance and updating of master and order data in the ERP system
• Handling customer inquiries and complaints
• Supporting the sales team in day-to-day operations
• Contributing to the optimization of logistical and commercial processes

Your profile:

• Successfully completed commercial training, e.g. as a wholesale and foreign trade management clerk, industrial clerk, freight forwarding clerk or a comparable qualification
• Professional experience in import/export, customer service, sales administration, supply chain management or in a comparable commercial function – ideally in an international environment
• Very good German and very good English skills, both spoken and written.
• Proficient in the use of standard MS Office applications; experience with SAP HANA is an advantage.
• Strong communication and service orientation
• Structured, independent and reliable work ethic
• Teamwork skills and enjoyment of collaborating with internal and external contacts
• Willingness to learn and interest in international trade and logistics processes