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Import Support Services - Reefer Desk at ZIM
Virginia Beach, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Cargo Tracking, Customer Service, Intermodal Coordination, Documentation Issues, Manifest Correction, Invoicing, Arrival Notices, Diversion Requests, Demurrage Tracking, Root Cause Analysis, Soft Skills

Industry

Logistics;Transportation;Supply Chain and Storage

Description
Answers incoming emails from internal teams at ZIM and GSS related to import bills of lading. Tracks and traces cargo, informing customers about critical milestones. Coordinates solutions to intermodal and documentation issues for customers, including manifest correctors, invoicing activity and resending arrival notices. Executes diversion requests in accordance with company policies. Tracks and invoices import demurrage in accordance with ZIM timelines and directives. Provides secondary support to the Import Call Center when required. Works closely with the unclaimed freight / claims teams on issues pertaining to abandoned cargo. Researches problems and performs root cause analysis in order to propose permanent solutions. Takes an active role in his/her own development by integrating coaching/feedback on performance into daily routines Any other duties as assigned. Requirements • High school diploma or general education degree (GED); • One year related experience and/or training in a service related industry; or equivalent combination of education and experience. • Excellent Soft skills • Previous call center experience preferred.
Responsibilities
This role involves managing import support services by responding to internal emails regarding bills of lading, tracking cargo, and informing customers of critical milestones. The position also requires coordinating solutions for intermodal and documentation issues, executing diversion requests, and tracking/invoicing import demurrage.